The document discusses approaches to IT projects, comparing predictive/planned approaches to more adaptive agile approaches. It notes that while predictive approaches aim to control costs and risks through prediction, it is difficult to truly predict chaos. Agile approaches prioritize working software, customer collaboration, and response to change over strict planning. The document advocates adopting agile principles like iterative development, daily standups, and user stories to help deliver more value. It argues IT projects should focus on innovation rather than just servicing and put more energy into delivering solutions rather than attempting to control unpredictable outcomes.
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