Dccsmf oct11-cornwall
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Heavy rain overnight caused major flooding in 4 areas of Cornwall, with 147 homes and 238 businesses flooded. Schools, roads, and rail links were closed. The local council and partners responded quickly with a joint effort, providing advice via media, websites, twitter, information packs, helplines, public meetings and advice centers. Their communication efforts were highly successful, with the website receiving 7,000 hits in 3 days and 2,000 twitter visits. Their handling of the crisis received praise from Prince Charles and Prime Minister David Cameron.
![Thank you Hannah Rees [email_address] @hanlrees Jason Williams [email_address] @_jasonwilliams @cornwallcouncil](https://image.slidesharecdn.com/dccsmf-oct11-cornwall-111011042709-phpapp01/85/Dccsmf-oct11-cornwall-19-320.jpg)
Dccsmf oct11-cornwall
- 1. Dealing with a crisis
- 2. Flooding in Cornwall A natural crisis
- 3. Heavy rain overnight What happened
- 4. Major incident By 6.45am What happened
- 5. Flooding in 4 areas What happened
- 6. 147 homes 238 businesses flooded What happened
- 7. Schools, roads and rail link closed What happened
- 8. Fast and helpful advice Our aims Joint response with partners Key messages via media, website and twitter
- 9. Silver control, multi agency comms group, daily updates What we did
- 10. Info pack, helpline, public meetings, advice centres What we did
- 11. Charity fund What we did
- 12. Business advice line What we did
- 13. 25 media calls by 10am on day one Results
- 14. Web hits in 3 days Results 7000
- 15. Twitter visits Results 2000
- 16. Results Visits by Prince Charles and the Prime Minister
- 17. Conclusion Praised by Prince Charles and David Cameron
- 18. Conclusion CIPR Excellence Award for Crisis Communication Shortlisted for CIPR Pride Award for Crisis Communication
- 19. Thank you Hannah Rees [email_address] @hanlrees Jason Williams [email_address] @_jasonwilliams @cornwallcouncil