This document discusses challenging industry standards in hotel management. It lists factors like eating facilities, room size, and amenities that hotels consider and asks which could be reduced, eliminated, raised above standard, or newly created to provide unique value. The document recommends a blue ocean strategy of creating new demand rather than competing solely on existing measures, citing the work of Kim and Mauborgne on challenging conventions.
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1. Dr. Kabaly P Subramanian
Faculty of Business Studies
Arab Open University
5. Eating facility
Architectural Aesthetics
Lounge appeal
Room size
24-hour reception
Room furniture and amenities
Bed quality
Hygiene
Silence
Price
6. Which factors should be reduced
well below the industry standard
Which of the factors that the
industry takes for granted
should be eliminated?
Which factors should be raised
well above the industrys
standard?
Which factors should be
created that the industry
has never offered
A new value