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Empathize and Define
Zhang Li
Empathy Map
Say:
1. Environment: a. flexible, just need to
have a good self-control. b. fixed. Fixed
time on fixed tasks.
2. Relationship: a. equal. b. need to pay
high attention on relationship with boss.
3. Care most: a. do think interesting. b. jobs
that are interesting, with good pay and
good boss and that she is skilled in.
4. Hobby: a. learn French, some free-time
clubs like school magazine. b. much less
hobbies, just running.
Think:
When she was a student, she had much
more freedom, and can choose to do those
interesting stuff.
When she started to work, she need to face
the boring stuff and consider some real-life
problems, like salary and relationship with the
boss and colleagues.
Do:
1. Just did things that she feel interesting
when as a student but can only do assigned
tasks after working.
2. When communicating with people, she
was just with those she like as a student, but
it’s hard for her to decide her boss.
3. Her hobbies became much less after
starting to work.
Feel:
She feels life was in control as a student, but
the control is much less after starting to work.
Problem Statement
ï‚— My friend, Nya, is looking for a working environment
that she can have more control over her work. I think it
will be much better for her to get a new job that she is
truly interested in.

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Empathy map zl

  • 2. Empathy Map Say: 1. Environment: a. flexible, just need to have a good self-control. b. fixed. Fixed time on fixed tasks. 2. Relationship: a. equal. b. need to pay high attention on relationship with boss. 3. Care most: a. do think interesting. b. jobs that are interesting, with good pay and good boss and that she is skilled in. 4. Hobby: a. learn French, some free-time clubs like school magazine. b. much less hobbies, just running. Think: When she was a student, she had much more freedom, and can choose to do those interesting stuff. When she started to work, she need to face the boring stuff and consider some real-life problems, like salary and relationship with the boss and colleagues. Do: 1. Just did things that she feel interesting when as a student but can only do assigned tasks after working. 2. When communicating with people, she was just with those she like as a student, but it’s hard for her to decide her boss. 3. Her hobbies became much less after starting to work. Feel: She feels life was in control as a student, but the control is much less after starting to work.
  • 3. Problem Statement ï‚— My friend, Nya, is looking for a working environment that she can have more control over her work. I think it will be much better for her to get a new job that she is truly interested in.