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14th October, 2012
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half the worldwide #trending topics
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From Digital Strategy to Brand Mastery by Wilas
Digital offer tremendous
opportunities
Ubiquitous




Online & offline content,
virtual & real world are all merged now
Is your digital strategy
sound brand strategy?
Digital Marketing Summit 2013
 12 Mar 2013 @ Grande Centre Point Hotel & Residence  Sukhumvit Terminal 21




From Digital Strategy to Brand Mastery
The worldwide situation (Feb 2013)




                                     source: http://wearesocial.sg
The Internet (worldwide)




                           source: http://wearesocial.sg
Internet penetration by region




                                 source: http://wearesocial.sg
Social media (worldwide)




                           source: http://wearesocial.sg
Social media penetration by region




                                     source: http://wearesocial.sg
Social media v.s. The Internet




                                 source: http://wearesocial.sg
Popular Social media (2012)




                              source: http://creotivo.com
Other Social media
                Qzone           Orkut
                597 m           33 m


                Sina
                               Odnoklas
                Weibo
                               sniki 45 m
                368 m


               Habbo    Vkontakte
               230 m    123 m
Thailand




           source: imcinstitute.com
source: http://zocialrank.com/brandranking
Eye-catching conclusions
1   the social media landscape
                is rather stable
 Awareness of social network sites is very high.
 More than 7 out of 10 internet users are
 member of at least 1 social network.
 The world is not waiting for the next
  social network.

                                        source: InSites Consulting
2   Mobile is the perfect accelerator
               for social media usage
On average, people
install 22 apps on
their smartphone,
9 of which are used
at least weekly.
               source: InSites Consulting
3   Consumers connect
    and interact with
    a limited set of brands
55% of social network users are
connected to brands.
10.6             7.0              5.0
is the average   is the average   is the average
number of        number of        number of
brands           brands           brands follows
followed         followed         interact with
                 actively
                                        source: InSites Consulting
4   consumers reach out
    to brands
The customer is "open to co-creation",
but many companies are not.
8/10 consumers want to help
                               source: InSites Consulting
5   opportunity for brands
    to optimize conversation
    potential of consumers
Until now, we only used the first dimension
                           of social media
                  First dimension:
                        build reach
                  Second dimension:
                        collaboration
source: InSites Consulting
From Digital Strategy to Brand Mastery by Wilas
4 Internal brand strength
    Clarity  what the brand stands for
    Commitment  what the brand believe
    Protection  how secure the brand is
    Responsiveness  how to respond to
                      market changes
6 External brand strength
   Authenticity  customer expectation
   Relevance  fit with customer need
   Differentiation  positioning
   Consistency  experience
   Presence  omnipresent
   Understanding  depth knowledge
Using the
Brand to
bring the
business
strategy to life
From B2C
       and
B2B to B&C
       and
       B&B
The total
brand
choice
A revised
model of
customer
loyalty
Ideal and real
customer journey
Tomorrows business leaders,
 both at the top of and within
 organizations, will have to be
 adept digital players.
      Jez Frampton, Group CEO at Interbrand

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