Fx3.1 problem handling and system dynamics
This document discusses problem handling and organizational competence. It defines a problem as a discrepancy between what is and what should be. The problem phase involves finding problems, shaping problems, solving problems, and practicing problem solving. Problem finding leads to innovation. Problem shaping involves defining and restating the problem in terms of costs, environment, and public reaction. Problem solving techniques include trial and error, brainstorming, root cause analysis, and model simulation. Root cause analysis focuses on identifying the underlying causes rather than superficial solutions. System thinking notes that solutions can cause more problems if interrelatedness is not understood, and that simple questions require complex reflection to find good solutions. It is better to manage by design than default.
Fx3.1 problem handling and system dynamics
- 3. Problem is
- 5. The Problem Phase ?Problem-finding ?Problem shaping ?Problem solving ?Problem practice
- 7. KAIZEN
- 8. Problem Shaping ?Define ?Revise / Restate on Area ? Cost ? Environment ? Public Reaction
- 9. Sample Event: Manager receives a lot of complaints regarding long-waiting hours for elevator.
- 10. Sample Proposed Solution: ?Upgrade elevator lifter ?Install new elevator ?Build second elevator
- 11. Sample Proposed Solution: Install mirrors on every floor
- 12. PROBLEM BLOCKS
- 14. Emotions – The Animal Game 1/5 4/5
- 15. PROBLEM SOLVING
- 16. Problem Solving Techniques ?Trial and Error ?Brainstorming ?Root-cause analysis ?Model Simulation
- 17. Root Cause Analysis ? All problems arise from their root cause. ? A high quality solution is one engineered to resolve a specific correct root cause. ? Only high quality solutions can solve difficult problems ? Only a formally defined process undergoing continuous improvement can produce high quality solutions consistently, economically, and in short amount of time. ? Don’t focus on solutions. Focus on the process. The right process will produce the right results.
- 18. Difficult Problem Analysis Map Problem Symptoms Superficial Layer Fundamental Layer Intermediate Causes Root Causes Superficial Solutions Low Leverage Points Fundamental Solutions High Leverage Points
- 19. Correlation VS Causation Ice Cream Sales Murder Rates Temperature
- 20. System Thinking “If you don’t understand the interrelatedness of things, Solutions often cause more problems”
- 21. System Thinking “Simple questions often require complex and reflective thinking if good solutions are to be found”
- 22. System Thinking “It is always better to manage by design, than by default.