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Χρήστος Τσόλκας, gefa21

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Starttech Ventures
Starttech Ventures

The document discusses crisis management strategies during a time of crisis in Ukraine in 2014. It describes shifting from a state of "fog fear" due to anxiety over the crisis, to "tent time" of being together calmly. It also discusses developing contingency plans for various "what if" scenarios related to the crisis. The document advocates keeping employees well-informed with straight talk rather than sugar-coated messages. It also suggests giving team members as much responsibility as possible to increase leadership. Finally, it outlines a framework for crisis leadership that combines risk management and crisis management approaches.

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My Ukraine www.christostsolkas.com Thoughtsoncrisis–anycrisis
FEBRUARY 2014 Kiev, Ukraine
We learned How to shift from “fog fear” To “tent time” Pervasive anxiety, fear for families & lives = Fog Fear Good times together, calm and close = Tent Time
We became A ”what-if” Machine What if open war in Eastern Ukraine starts? What if our employees are mobilized into the army? What if our factory close to the war zone get taken? How can we safely transfer our factory workers elsewhere? How can we persuade the government to create a buffer tax stamp stock? Develop contingency scenarios constantly:
Kept Everyone Hyper – informed Straight talk is better than sugar-coated reality. Truth makes people stronger.
Gave the team As much responsibility As possible Different people from team came to lead. Appreciated the diversity. Increased responsibility, more leadership in return.
Χρήστος Τσόλκας, gefa21
Risk and Crisis Risk Management Proactive Foreseen events Focus on processes Purpose: Identify risks & mitigate them Specialized dept. in big corps BoD responsibility Crisis Management Reactive Unforeseen events Focus on people & assets Purpose: Save the game, damage control Service on demand BoD high attention Crisis Leadership Continuous (Proactive & reactive) Combines internal risks, external threats and high impact events Focus on talent, teams, processes, purpose & leadership Doesn't exist today BoD future responsibility
people, systems, supply chain, physical, purpose HANDLING THE CRISIS team, crisis response toolkit, KPIs, external expertise, communication, coaching CRISIS AS A GIFT learnings, changes, purpose & operational adjustments, forward innovation Phase 1 Phase 2 Phase 3 READINESS ASSESSMENT Crisis Leadership
My Ukraine www.christostsolkas.com

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Χρήστος Τσόλκας, gefa21

  • 3. We learned How to shift from “fog fear” To “tent time” Pervasive anxiety, fear for families & lives = Fog Fear Good times together, calm and close = Tent Time
  • 4. We became A ”what-if” Machine What if open war in Eastern Ukraine starts? What if our employees are mobilized into the army? What if our factory close to the war zone get taken? How can we safely transfer our factory workers elsewhere? How can we persuade the government to create a buffer tax stamp stock? Develop contingency scenarios constantly:
  • 5. Kept Everyone Hyper – informed Straight talk is better than sugar-coated reality. Truth makes people stronger.
  • 6. Gave the team As much responsibility As possible Different people from team came to lead. Appreciated the diversity. Increased responsibility, more leadership in return.
  • 8. Risk and Crisis Risk Management Proactive Foreseen events Focus on processes Purpose: Identify risks & mitigate them Specialized dept. in big corps BoD responsibility Crisis Management Reactive Unforeseen events Focus on people & assets Purpose: Save the game, damage control Service on demand BoD high attention Crisis Leadership Continuous (Proactive & reactive) Combines internal risks, external threats and high impact events Focus on talent, teams, processes, purpose & leadership Doesn't exist today BoD future responsibility
  • 9. people, systems, supply chain, physical, purpose HANDLING THE CRISIS team, crisis response toolkit, KPIs, external expertise, communication, coaching CRISIS AS A GIFT learnings, changes, purpose & operational adjustments, forward innovation Phase 1 Phase 2 Phase 3 READINESS ASSESSMENT Crisis Leadership