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The document discusses techniques for empathy training. It outlines a 4 step process for empathy that includes listening without judgment, reflecting back the feelings and needs you hear, validating the other person's experience, and expressing understanding through your own words. It emphasizes that empathy requires more than just listening and that being able to empathize with others can lead to greater happiness. The document is written by Shin Jeong-cheol from LG Electronics.Read less