Customer Service Experience
4 likes724 views
10 ways to transform customer service experience in 2013 : As the New Year approaches, Gopal Devanahalli has been thinking about the state of customer service at enterprises. As someone who spends a lot of time re-imagining the possibilities of customer service, the first thing that comes to my mind is the challenges. Why ticks off customers? Why arent contact centers as productive as they can be? What impedes enterprises from delivering a memorable experience to customers?
Customer Service Experience
- 1. 1
- 2. 2
- 3. 3
- 4. 4
- 5. 5
- 6. 6
- 7. 7
- 8. 8
- 9. 9
- 10. 10
- 11. THANK YOU www.infosys.com The contents of this document are proprietary and confidential to Infosys Limited and Aug not be disclosed in whole or in part at any time, to any third party without the prior written consent of Infosys Limited. 息 2012 Infosys Limited. All rights reserved. Copyright in the whole and any part of this document belongs to Infosys Limited. This work Aug not be used, sold, transferred, adapted, abridged, copied or reproduced in whole or in part, in any manner or form, or in any media, without the prior written consent of Infosys Limited.
Editor's Notes
- To reproduce this slide simply create a new slide, right click and select layout and apply the Notes&Disclaimer layout.