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eCommerce is growing rapidly and this has been of tremendous benefit to businesses starting up. It is important to understand the trends in the industry to get ahead of the competition and get a bigger share of the business. According to research, customer service is one the key aspects of any eCommerce business and what buyers are looking for, is prompt service. A live chat feature is another motivation for a customer to buy from a particular site. I live chat helps the user in finding what they are looking for and enhances the overall experience on the site. Here are some interesting e-Commerce facts.Read less