Internal Vs External Communication 1
Download as PPTX, PDF
2 likes2,413 views
This document discusses important communication skills including focusing on the other person, awareness of the situation, building rapport, having an objective, acknowledging feelings, using an assertive communication style, being non-judgmental, employing body language, asking questions and listening, providing demonstrations that engage the five senses, and communicating with clarity.
Internal Vs External Communication 1
- 1. Roleyou play
- 2. Yourfocus on other person
- 3. Awareness of what is happeningRapportObjectiveFeelings & EmotionsSELFYOUR COMMUNICATION STY LE IS A REFLECTION OF HOW YOU TALK TO YOURSELF!What is in it for me? WIIFMAssertive(the ability to say No)Being Non-judgmentalBody LanguageAsking questions & Listening(Imagination)Demonstrations(Five senses)Clarity