The document discusses communication, its process, features, and importance. It describes communication as the sharing of ideas between two or more people. The communication process involves a sender transmitting a message through a channel to a receiver, who then provides feedback. Key features are that communication is unavoidable, a two-way process, social, continuous, universal, and can be formal or informal. Effective communication is important for individuals, motivation, productivity, developing professionalism in students, and increasing quality of being friendly with others.