ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo
How Credit Unions Can Leverage the Power of Social Media
    Matt Davis

    March 19, 2009


Saturday, February 28, 2009
Who Am I?


         Director of Public Relations
    ?




         Members CU ($208 Million)
    ?




         Winston-Salem, NC
    ?




         Credit Union Warrior
    ?




Saturday, February 28, 2009
Where Can You
    Find Me?




Saturday, February 28, 2009
Where Can You
    Find Me?
         Credit Union Warrior Blog
    ?




         MySpace.com
    ?




         Facebook.com
    ?




         Twitter.com
    ?




         Flickr.com
    ?




         LinkedIn.com
    ?




         Vimeo.com
    ?



Saturday, February 28, 2009
Where Can You
    Find Me?




Saturday, February 28, 2009
Where Can You
    Find Me?
         OpenSourceCU.com
    ?




         Filene.org
    ?




         Banktastic.com
    ?




         WhatAreYouSavingFor.com
    ?




         EverythingCU.com
    ?




         12Seconds.com
    ?




         Blah, Blah, Freakin¡¯ Blah
    ?



Saturday, February 28, 2009
Web2.0 Has Changed...




Saturday, February 28, 2009
Web2.0 Has Changed...

         ...how we spend our time
    ?




Saturday, February 28, 2009
Web2.0 Has Changed...

         ...how we spend our time
    ?




         ...how we get our news
    ?




Saturday, February 28, 2009
Web2.0 Has Changed...

         ...how we spend our time
    ?




         ...how we get our news
    ?




         ...how we ?lter that news
    ?




Saturday, February 28, 2009
Web2.0 Has Changed...

         ...how we spend our time
    ?




         ...how we get our news
    ?




         ...how we ?lter that news
    ?




         ...how we research companies
    ?




Saturday, February 28, 2009
Web2.0 Has Changed...

         ...how we spend our time
    ?




         ...how we get our news
    ?




         ...how we ?lter that news
    ?




         ...how we research companies
    ?




         ...how we make purchase decisions
    ?




Saturday, February 28, 2009
Web2.0 Has Changed...

         ...how we spend our time
    ?




         ...how we get our news
    ?




         ...how we ?lter that news
    ?




         ...how we research companies
    ?




         ...how we make purchase decisions
    ?




         ...how we connect with others
    ?




Saturday, February 28, 2009
Sequel > The Original




Saturday, February 28, 2009
Sequel > The Original




Saturday, February 28, 2009
Sequel > The Original




Saturday, February 28, 2009
Sequel > The Original




Saturday, February 28, 2009
Sequel > The Original




Saturday, February 28, 2009
Sequel > The Original




Saturday, February 28, 2009
Trends in Media




Saturday, February 28, 2009
Trends in Media




Saturday, February 28, 2009
Trends in Media




Saturday, February 28, 2009
Trends in Media




Saturday, February 28, 2009
Trends in Media




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Where have they gone?




Saturday, February 28, 2009
Mentions of Blogs and Bloggers in 20
              Top National Magazines and Newspapers




                              Mentions

Saturday, February 28, 2009
Mentions of Blogs and Bloggers in 20
              Top National Magazines and Newspapers
          15,000


                                                         13,066
           11,250

                                                 9,903

            7,500


                                        5,591
            3,750

                              2,179

                 0 795
                  2004        2005      2006     2007    2008


                                      Mentions

Saturday, February 28, 2009
Top Websites in the U.S.




                               *Alexa.com Feb. 2009
Saturday, February 28, 2009
Top Websites in the U.S.

                              1. Google                    10. Craigslist.org
                              2. Yahoo!                    11. AOL
                              3. YouTube                   12. Blogger.com
                              4. MySpace                   18. Flickr
                              5. Facebook                  25. WordPress.com
                              6. Windows Live              26. New York Times
                              7. Microsoft Network (MSN)   43. Wal-Mart
                              8. Wikipedia                 76. Bank of America
                              9. EBay                      99. USA Today
                                                                           *Alexa.com Feb. 2009
Saturday, February 28, 2009
Top Websites in the U.S.

                              1. Google                    10. Craigslist.org
                              2. Yahoo!                    11. AOL
                              3. YouTube                   12. Blogger.com
                              4. MySpace                   18. Flickr
                              5. Facebook                  25. WordPress.com
                              6. Windows Live              26. New York Times
                              7. Microsoft Network (MSN)   43. Wal-Mart
                              8. Wikipedia                 76. Bank of America
                              9. EBay                      99. USA Today
                                                                           *Alexa.com Feb. 2009
Saturday, February 28, 2009
Top Websites in the U.S.

                              1. Google                    10. Craigslist.org
                              2. Yahoo!                    11. AOL
                              3. YouTube                   12. Blogger.com
                              4. MySpace                   18. Flickr
                              5. Facebook                  25. WordPress.com
                              6. Windows Live              26. New York Times
                              7. Microsoft Network (MSN)   43. Wal-Mart
                              8. Wikipedia                 76. Bank of America
                              9. EBay                      99. USA Today
                                                                           *Alexa.com Feb. 2009
Saturday, February 28, 2009
Sound like anyone you know?

         Cooperative
    ?




         Collaborative
    ?




         Transparent
    ?




         Participatory
    ?




         Democratic
    ?




         Utilizes many free tools
    ?




Saturday, February 28, 2009
Web2.0 Truth #1
           You HAVE to monitor the online discussion to protect your brand.




Saturday, February 28, 2009
Unprecedented Consumer Power




Saturday, February 28, 2009
Unprecedented Consumer Power




Saturday, February 28, 2009
Unprecedented Consumer Power




Saturday, February 28, 2009
Unprecedented Consumer Power




Saturday, February 28, 2009
Essential Tools




Saturday, February 28, 2009
Essential Tools

         Google Alerts
    ?




Saturday, February 28, 2009
Essential Tools

         Google Alerts
    ?




         RSS Readers
    ?




               Google Reader
          ?




               Bloglines
          ?




               In-Browser Aggregators
          ?




Saturday, February 28, 2009
Essential Tools

         Google Alerts
    ?




         RSS Readers
    ?




               Google Reader
          ?




               Bloglines
          ?




               In-Browser Aggregators
          ?




Saturday, February 28, 2009
Essential Tools

         Google Alerts
    ?




         RSS Readers
    ?




               Google Reader
          ?




               Bloglines
          ?




               In-Browser Aggregators
          ?




Saturday, February 28, 2009
Essential Tools

         Google Alerts
    ?




         RSS Readers
    ?




               Google Reader
          ?




               Bloglines
          ?




               In-Browser Aggregators
          ?




         Twitter
    ?




Saturday, February 28, 2009
Web2.0 Truth #2
                              Blogs are an effective way to showcase your brand.




Saturday, February 28, 2009
Verity CU


         Seattle, WA
    ?




         $390 million assets
    ?




         26,000 members
    ?




         First ever F.I. blog
    ?




Saturday, February 28, 2009
Verity Credit Union
Saturday, February 28, 2009
Verity Credit Union
Saturday, February 28, 2009
Verity Credit Union
Saturday, February 28, 2009
Verity Credit Union
Saturday, February 28, 2009
Verity Credit Union
Saturday, February 28, 2009
Vancity CU

         Vancouver, BC
    ?




         $14 billion assets
    ?




         400,000 members
    ?




         ¡°Triple Bottom Line¡±
    ?




               People
          ?




               Pro?t
          ?


                                06/07 Accountability Report

                                Summary
               Planet
          ?



Saturday, February 28, 2009
ChangeEverything.ca
Saturday, February 28, 2009
ChangeEverything.ca
Saturday, February 28, 2009
ChangeEverything.ca
Saturday, February 28, 2009
ChangeEverything.ca
Saturday, February 28, 2009
Web2.0 Truth #3
                              Transparency is in demand. So, be transparent.




Saturday, February 28, 2009
¡°Ask Jack¡±


         Members CU
    ?




         Winston-Salem, NC
    ?




         $208 million assets
    ?




         50,000 members
    ?




         Easing members¡¯ minds
    ?




Saturday, February 28, 2009
Members Credit Union
Saturday, February 28, 2009
Members Credit Union
Saturday, February 28, 2009
Members Credit Union
Saturday, February 28, 2009
Members Credit Union
Saturday, February 28, 2009
Members Credit Union
Saturday, February 28, 2009
Members Credit Union
Saturday, February 28, 2009
Members Credit Union
Saturday, February 28, 2009
The Boardcast

         UFirst FCU
    ?




         Plattsburgh, NY
    ?




         $22 million assets
    ?




         ¡°...To provide a forum to
    ?

         dialogue with UFirst members
         on news and activities of the
         board, the credit union
         movement and the credit union
         world.¡±

Saturday, February 28, 2009
UFirst FCU
Saturday, February 28, 2009
UFirst FCU
Saturday, February 28, 2009
UFirst FCU
Saturday, February 28, 2009
Web2.0 Truth #4
                        Members should feel like owners. Make them the stars.




Saturday, February 28, 2009
Maine State CU


         Augusta, ME
    ?




         $250 million assets
    ?




         25,000 members
    ?




         Local and familiar
    ?




Saturday, February 28, 2009
Maine State Credit Union
Saturday, February 28, 2009
Maine State Credit Union
Saturday, February 28, 2009
Maine State Credit Union
Saturday, February 28, 2009
Maine State Credit Union
Saturday, February 28, 2009
SF Fire CU



         San Francisco, CA
    ?




         $500 million assets
    ?




         Public product reviews
    ?




Saturday, February 28, 2009
San Francisco Fire CU
Saturday, February 28, 2009
San Francisco Fire CU
Saturday, February 28, 2009
San Francisco Fire CU
Saturday, February 28, 2009
San Francisco Fire CU
Saturday, February 28, 2009
Web2.0 Truth #5
      A social media campaign can build your brand, build community, and
                                increase sales.




Saturday, February 28, 2009
What are you
    saving for?

         Members CU
    ?




         Winston-Salem, NC
    ?




         $208 million assets
    ?




         50,000 members
    ?




         A community of savers
    ?




Saturday, February 28, 2009
What are you saving for?
Saturday, February 28, 2009
What are you saving for?
Saturday, February 28, 2009
What are you saving for?
Saturday, February 28, 2009
What are you saving for?
Saturday, February 28, 2009
What are you saving for?
Saturday, February 28, 2009
What are you saving for?
Saturday, February 28, 2009
Young & Free


         Currency Marketing
    ?




         Common Wealth CU
    ?




         Texas Dow Employees CU
    ?




         South Carolina Federal CU
    ?




         Connect with the 19-25 crowd
    ?




Saturday, February 28, 2009
Young & Free
Saturday, February 28, 2009
Young & Free
Saturday, February 28, 2009
Young & Free
Saturday, February 28, 2009
Young & Free
Saturday, February 28, 2009
Young & Free
Saturday, February 28, 2009
Young & Free
Saturday, February 28, 2009
Young & Free
Saturday, February 28, 2009
Young & Free
Saturday, February 28, 2009
Web2.0 Truth #6
                              Social media isn¡¯t a one-size ?ts all solution.




Saturday, February 28, 2009
Key Takeaways

         You must monitor the online conversation
    ?




         There is a social media solution for every budget
    ?




         Transparency and authenticity are key
    ?




         Have fun with it
    ?




         A bad initiative may be more harmful than staying on the sidelines
    ?




         Don¡¯t hide from negative feedback
    ?




Saturday, February 28, 2009
Thank you.

                                         Matt Davis
                                 Director of Public Relations
                                   Members Credit Union
                              creditunionwarrior.blogspot.com



Saturday, February 28, 2009

More Related Content

Leveraging Social Media in Credit Unions

Editor's Notes