The document discusses how credit unions can leverage social media. It notes that web 2.0 has changed how people get news, research companies, and connect with others. It provides examples of credit unions using blogs, Twitter, and other tools to showcase their brand, increase transparency, and build communities. It emphasizes that social media requires monitoring discussions and that the approach may differ for each credit union.
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Leveraging Social Media in Credit Unions
1. How Credit Unions Can Leverage the Power of Social Media
Matt Davis
March 19, 2009
Saturday, February 28, 2009
2. Who Am I?
Director of Public Relations
?
Members CU ($208 Million)
?
Winston-Salem, NC
?
Credit Union Warrior
?
Saturday, February 28, 2009
4. Where Can You
Find Me?
Credit Union Warrior Blog
?
MySpace.com
?
Facebook.com
?
Twitter.com
?
Flickr.com
?
LinkedIn.com
?
Vimeo.com
?
Saturday, February 28, 2009
9. Web2.0 Has Changed...
...how we spend our time
?
...how we get our news
?
Saturday, February 28, 2009
10. Web2.0 Has Changed...
...how we spend our time
?
...how we get our news
?
...how we ?lter that news
?
Saturday, February 28, 2009
11. Web2.0 Has Changed...
...how we spend our time
?
...how we get our news
?
...how we ?lter that news
?
...how we research companies
?
Saturday, February 28, 2009
12. Web2.0 Has Changed...
...how we spend our time
?
...how we get our news
?
...how we ?lter that news
?
...how we research companies
?
...how we make purchase decisions
?
Saturday, February 28, 2009
13. Web2.0 Has Changed...
...how we spend our time
?
...how we get our news
?
...how we ?lter that news
?
...how we research companies
?
...how we make purchase decisions
?
...how we connect with others
?
Saturday, February 28, 2009
14. Sequel > The Original
Saturday, February 28, 2009
15. Sequel > The Original
Saturday, February 28, 2009
16. Sequel > The Original
Saturday, February 28, 2009
17. Sequel > The Original
Saturday, February 28, 2009
18. Sequel > The Original
Saturday, February 28, 2009
19. Sequel > The Original
Saturday, February 28, 2009
38. Mentions of Blogs and Bloggers in 20
Top National Magazines and Newspapers
Mentions
Saturday, February 28, 2009
39. Mentions of Blogs and Bloggers in 20
Top National Magazines and Newspapers
15,000
13,066
11,250
9,903
7,500
5,591
3,750
2,179
0 795
2004 2005 2006 2007 2008
Mentions
Saturday, February 28, 2009
40. Top Websites in the U.S.
*Alexa.com Feb. 2009
Saturday, February 28, 2009
41. Top Websites in the U.S.
1. Google 10. Craigslist.org
2. Yahoo! 11. AOL
3. YouTube 12. Blogger.com
4. MySpace 18. Flickr
5. Facebook 25. WordPress.com
6. Windows Live 26. New York Times
7. Microsoft Network (MSN) 43. Wal-Mart
8. Wikipedia 76. Bank of America
9. EBay 99. USA Today
*Alexa.com Feb. 2009
Saturday, February 28, 2009
42. Top Websites in the U.S.
1. Google 10. Craigslist.org
2. Yahoo! 11. AOL
3. YouTube 12. Blogger.com
4. MySpace 18. Flickr
5. Facebook 25. WordPress.com
6. Windows Live 26. New York Times
7. Microsoft Network (MSN) 43. Wal-Mart
8. Wikipedia 76. Bank of America
9. EBay 99. USA Today
*Alexa.com Feb. 2009
Saturday, February 28, 2009
43. Top Websites in the U.S.
1. Google 10. Craigslist.org
2. Yahoo! 11. AOL
3. YouTube 12. Blogger.com
4. MySpace 18. Flickr
5. Facebook 25. WordPress.com
6. Windows Live 26. New York Times
7. Microsoft Network (MSN) 43. Wal-Mart
8. Wikipedia 76. Bank of America
9. EBay 99. USA Today
*Alexa.com Feb. 2009
Saturday, February 28, 2009
44. Sound like anyone you know?
Cooperative
?
Collaborative
?
Transparent
?
Participatory
?
Democratic
?
Utilizes many free tools
?
Saturday, February 28, 2009
45. Web2.0 Truth #1
You HAVE to monitor the online discussion to protect your brand.
Saturday, February 28, 2009
77. The Boardcast
UFirst FCU
?
Plattsburgh, NY
?
$22 million assets
?
¡°...To provide a forum to
?
dialogue with UFirst members
on news and activities of the
board, the credit union
movement and the credit union
world.¡±
Saturday, February 28, 2009
92. Web2.0 Truth #5
A social media campaign can build your brand, build community, and
increase sales.
Saturday, February 28, 2009
93. What are you
saving for?
Members CU
?
Winston-Salem, NC
?
$208 million assets
?
50,000 members
?
A community of savers
?
Saturday, February 28, 2009
94. What are you saving for?
Saturday, February 28, 2009
95. What are you saving for?
Saturday, February 28, 2009
96. What are you saving for?
Saturday, February 28, 2009
97. What are you saving for?
Saturday, February 28, 2009
98. What are you saving for?
Saturday, February 28, 2009
99. What are you saving for?
Saturday, February 28, 2009
100. Young & Free
Currency Marketing
?
Common Wealth CU
?
Texas Dow Employees CU
?
South Carolina Federal CU
?
Connect with the 19-25 crowd
?
Saturday, February 28, 2009
109. Web2.0 Truth #6
Social media isn¡¯t a one-size ?ts all solution.
Saturday, February 28, 2009
110. Key Takeaways
You must monitor the online conversation
?
There is a social media solution for every budget
?
Transparency and authenticity are key
?
Have fun with it
?
A bad initiative may be more harmful than staying on the sidelines
?
Don¡¯t hide from negative feedback
?
Saturday, February 28, 2009
111. Thank you.
Matt Davis
Director of Public Relations
Members Credit Union
creditunionwarrior.blogspot.com
Saturday, February 28, 2009