Lib h3lp show
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LibH3lp will be used to monitor reference chat services including IM, text, and widgets. Librarians can access LibH3lp through the web page or through Pidgin at the reference desk. LibH3lp allows multiple librarians to monitor chats simultaneously, transfer chats between librarians, and includes reporting features. Pidgin runs in the system tray to minimize windows while still notifying of new messages.
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Electronic mail, commonly called email, allows for the digital exchange of messages between an author and recipients. Ray Tomlinson created the "@" symbol to separate the username from the host name. Email provides advantages for business communication like intra-company coordination at low cost and with speed. It reduces geographic barriers and allows users to efficiently forward information to groups. Other internet services discussed include websites, online forums, file transfer protocol, online chat, instant messaging, online stores, peer-to-peer networks, Skype, Facebook, and YouTube.Brief description on Web technology 
Brief description on Web technology Rupanshi rawat
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The document discusses various web technologies and concepts including websites, web applications, intranets, extranets, the internet, URLs, IP addresses, domain name servers, internet service providers, protocols like TCP/IP and HTTP, and email systems. Key topics covered include the client-server model, static and dynamic web pages, advantages of using websites for businesses, and the functions of user agents and message transfer agents in email systems.Lfts user guide_v7
Lfts user guide_v7PublicisUnitedMoscow
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This document provides instructions for using the Large File Transfer System (LFTS) including how to log in, reset passwords, navigate the system, manage contacts and address books, create and manage folders, upload and download files, and troubleshoot issues. The LFTS allows sharing of large files over 20GB in size with coworkers and clients through a web interface without relying on email attachments. Both Publicis Groupe employees and external clients and customers can access the system with proper accounts.internet principles of operation By ZAK
internet principles of operation By ZAKTabsheer Hasan
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The document discusses several key topics regarding how the internet works:
1) It describes how requests are routed from a user's computer to servers and back again using TCP/IP protocols and domain name servers to direct the request to the correct target server.
2) It explains the basic functions of web browsers in translating HTML code to display web pages and content, and some common web browsers like Chrome, Firefox, and Internet Explorer.
3) It provides an overview of how internet servers work, distinguishing between servers that provide services and client computers that connect to those services. Requests from clients are directed to specific server software like web, email, or FTP servers running on the overall server machine.Activity 13 common online terminologies
Activity 13 common online terminologiesdodug5841
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The document defines key online terminology used in education including email, blogs, online chat, social bookmarking, URLs, streaming, podcasts, VoIP, wikis, social networking, the world wide web, HTML, and web feeds. Each term is concisely defined in one or two sentences.application layer
application layerBishalWosti1
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The document discusses various application layer protocols used in networking. It covers:
1. The application layer is the top layer that interacts with users and user applications to initiate communication. It uses lower layer protocols to transfer data.
2. Common application layer protocols include HTTP, FTP, SMTP, POP3, IMAP, and DNS for tasks like web browsing, file transfer, and email.
3. Other applications discussed are peer-to-peer applications like BitTorrent and Skype, as well as socket programming which allows network applications to communicate using standard mechanisms.Presentacion
PresentacionJuan Esteban Londono Cdoc
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The document discusses several topics related to computer networking protocols:
- It defines what a communications protocol is and provides examples like signaling, authentication, and error detection.
- It describes the TCP/IP model, which is a framework for computer network protocols created in the 1970s and provides end-to-end connectivity specifying how data is formatted, addressed, transmitted, routed and received.
- It briefly explains several specific protocols including POP3 for retrieving email from servers, SMTP for transmitting emails across networks, and hyperlinks for linking documents online.Presentacio
PresentacioJuan Esteban Londono Cdoc
油
The document discusses several topics related to computer networking protocols:
- It defines what a communications protocol is and provides examples like signaling, authentication, and error detection.
- It describes the TCP/IP model, which is a framework for computer network protocols created in the 1970s and provides end-to-end connectivity between computers by specifying data formatting and transmission.
- It briefly explains some common internet protocols like POP3 for retrieving email, SMTP for email transmission, and hyperlinks for linking documents.internet protocol
internet protocolAfeef Musthafa
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The document discusses several internet protocols including:
- IP which delivers data packets between hosts and includes addressing tags through encapsulation.
- TCP/IP which establishes communication between networks and provides host access to the internet.
- Ipv4 and Ipv6 which are internet protocols for carrying data packets with Ipv6 supporting more nodes.
- Early protocols for file retrieval like FTP, Gopher, and Telnet which allowed downloading and using remote files and applications with varying levels of description.More from Sarah Maximiek (9)
International students orientation 2012 
International students orientation 2012 Sarah Maximiek
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The document provides 10 tips for students to help them get good grades. It recommends students avoid plagiarism, learn to find and evaluate different research resources like articles, books, and databases, properly cite sources, and manage their research time. It also highlights services available at the university libraries like one-stop searching of resources, subject guides, tutorials, reserves, and interlibrary loans. Students are encouraged to ask librarians for help as needed.International students orientation 2012 - Libraries
International students orientation 2012 - LibrariesSarah Maximiek
油
The document provides information to help students get good grades by utilizing university library resources. It summarizes 10 key things students should know about the libraries, including where to find materials (3 locations), when libraries are open (Bartle is open 24/5), what collections are available (over 2.4 million volumes), how to find course reserves, subject guides, online tutorials, research tools, the "Find It!" search box, and how to get help (the "Ask Us!" link). The overall purpose is to orient students to the library services and resources available to support their academic success.GoogleVoice at the Reference Desk
GoogleVoice at the Reference DeskSarah Maximiek
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Sarah Maximiek presents on using Google Voice for reference services at Binghamton University Libraries. The libraries serve a large student population across three campuses. Google Voice allows the libraries to provide a texting reference service through a single centralized phone number. Some benefits of Google Voice include its free cost, ability to transcribe voicemails to text, and having an online inbox to respond to texts. However, there are also some limitations, such as not having offline access and potential incompatibility with the university's Google Apps. In its initial soft launch, the libraries received 56 text messages, which was 1% of total reference transactions.CV
CVSarah Maximiek
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Sarah Maximiek has over 15 years of experience working in libraries, primarily at Binghamton University Libraries. She holds an MLS from University at Albany and has served in various roles at Binghamton including Subject Librarian for Political Science and Public Administration. Her experience includes reference and instruction, management of government documents collections, and developing digital reference services. She has presented and published work on topics like instant messaging reference and evaluating reference transactions.Reference: NYLA Library Assistants Training
Reference: NYLA Library Assistants TrainingSarah Maximiek
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part of the NYLA Library Assistants Training course. This was a 3 hour section on Reference Services. Info Management Social Sciences
Info Management Social SciencesSarah Maximiek
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This document discusses information management and critical thinking skills that are important for students to develop in the digital age. It outlines the ACRL information literacy standards and examines common student assumptions and confusions when conducting research. The document provides library resources to help students improve their skills in evaluating information, searching databases effectively, and managing the research process.What happened the Census?
What happened the Census?Sarah Maximiek
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The document summarizes changes to the US Census and introduction of the American Community Survey (ACS). The decennial census will now only include a short form collecting basic demographic information, while the ACS collects additional social and economic data on a rolling basis. The ACS samples areas with a population of 65,000 or more annually and smaller areas every 5 years. While ACS and census data can be compared within limits, they have some differences in methodology that must be considered.Im Nyla
Im NylaSarah Maximiek
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1. The document discusses the implementation of an instant messaging reference service at Binghamton University libraries using Trillian software.
2. Over 400 questions were answered in the first year, mostly from AOL users, with positive feedback from patrons.
3. Some challenges were the informal nature of IM, lack of support from providers, and ensuring adequate staffing levels.
4. Future plans include committing to the IM service long-term, exploring co-browsing software, and conducting in-depth analysis of questions asked.2007 Ala
2007 AlaSarah Maximiek
油
Presentation given for RSS RUSA at the 2007 ALA Annual Conference on the transcript analysis project at Binghamton University Libraries. Lib h3lp show
- 1. LibH3lpSarah Maximiek, Binghamton University Libraries
- 2. VR Services late August & forwardRef chat widgets (Meebo LibraryH3lp) IM messaging (Trillian LibraryH3lp)Text messaging (Trillian Google Voice)Trillian Pidgin Email
- 3. Tying it togetherLibH3lp is used to monitor:IM services (gateways)Any widgets created for reference desk use (queues)Librarians monitor LibH3lp by:Using Pidgin (at the Bartle Reference Desk)*or*Using the LibH3lp web page
- 4. What about?EmailMonitor at the Bartle DeskGoogle VoiceMonitor at the Bartle Desk. Personal chat widgets through MeeboCan be changed over to LibH3lp at individuals discretion after September. OR Meebo can still be used.
- 5. Why LibH3lp?Widgets do not require flash to workAllows multiple librarians (operators) to be logged in at onceCan transfer in-session chats Has built in statistical tracking and reportingAllows both patrons and librarians to email transcripts
- 6. Why Pidgin?Pidgin will login as soon as the Ref Desk is open Will run in the system tray, minimizing the number of open windowsWorks similar to Trillian, including new message notifications, etc.
- 7. In-office monitoringThe easiest way to monitor LibH3lp is through the web page: http://libh3lp.comNo downloads requiredLess robust then Pidgin in terms of message alerts, etcLibrarians can use Pidgin in their offices if they want (Adium must be used on Macs users). Contact DRC for more info.
- 8. Logging in web clientEnter personal username and passwordSelect queues to monitorAsk_a (Ask Us web page)Libraryguides (widgets on Ref Libguides)
- 9. Monitoring Any other librarians/operators that are logged in will appear under the Buddies folderIncoming chats will popup on the screen just as in Meebo
- 10. MonitoringThe top of the chat window will show the URL of the page the patron is using, when applicableIMs will appear without an URL on the chat window, but will show the IM client name
- 11. Multiple OperatorsWhen multiple librarians/operators are logged in at once, a message appears in the chat window to indicate that it has been answered. To the librarian who did not answer the chat, they also see a message that the patron went offline.
- 12. Two operators are signed on (present under Buddies folder)Patron has asked question from libraryguides widget/webpage
- 13. Multiple OperatorsWhen the another librarian answers the chat, the second librarian sees both who answered it and a message that the patron left the conversation.
- 14. Transferring Chats Transferring ongoing chats can be done between any online operators (appearing in the Buddy folder) Click on Transfer Chat at the top of the chat window to get startedFollow the on-screen instructions
- 15. Transferring Chats Transfer a chat to any online operator in Buddy folderClick Transfer Chat to start
- 16. Transferring ChatWhen the transferred chat is received, let the patron know you are there you may need to read the history to catch up. The operator who transferred the chat to you will be disconnected from it.
- 17. Other featuresTag for followupEmails the chat - with a note to the email address of the operator involved in the chat and the refquest@binghamton.edu email accountsSend fileBoth operator & patron can send files up to 1MB in size. A link will be sent to download.
- 18. Using Pidgin vs Web Client
- 19. PidginThe text box will appear on the screen, independent of a buddy list. A text line tells you where the patron is coming from Another line provides a link to the web client log in to handle chat transfers, etc. When a text is received, the indicator in the system tray changes (from a green and white), and the Pidgin icon opens & flashes. A beep is heard.
Editor's Notes
- #4: Words in italics are LibH3lp terms. (they pop up on screens so its useful to know)