The document discusses the future of library services with insights from a presentation by Mekhin Likhitboonrit on February 14, 2017, highlighting that libraries are essential and should adapt to modern user needs. It outlines top services like online research support, mobile access, and innovative lending kiosks, alongside emerging customer service trends that libraries should embrace. The focus is on enhancing user experience through personalization, convenience, and the use of technology such as AI and chatbots.
Digital libraries are transforming traditional libraries through information and communication technology (ICT) and innovation. ICT has revolutionized the concept of libraries, with most libraries becoming digitized globally. A digital library comprises digital collections, services, and infrastructure to support lifelong learning, research, scholarly communication, and the preservation of recorded knowledge. Digital libraries provide advantages like no physical boundaries, round-the-clock availability, multiple access points, and preservation of information. However, they also face challenges like copyright issues, initial costs, and ensuring efficient access. Libraries must keep up with technology trends and adapt innovations appropriately to serve community needs.
The document discusses the future of library services with insights from a presentation by Mekhin Likhitboonrit on February 14, 2017, highlighting that libraries are essential and should adapt to modern user needs. It outlines top services like online research support, mobile access, and innovative lending kiosks, alongside emerging customer service trends that libraries should embrace. The focus is on enhancing user experience through personalization, convenience, and the use of technology such as AI and chatbots.
Digital libraries are transforming traditional libraries through information and communication technology (ICT) and innovation. ICT has revolutionized the concept of libraries, with most libraries becoming digitized globally. A digital library comprises digital collections, services, and infrastructure to support lifelong learning, research, scholarly communication, and the preservation of recorded knowledge. Digital libraries provide advantages like no physical boundaries, round-the-clock availability, multiple access points, and preservation of information. However, they also face challenges like copyright issues, initial costs, and ensuring efficient access. Libraries must keep up with technology trends and adapt innovations appropriately to serve community needs.