Linda Smith Strategic Business Value Presentation V3
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The document is a resume for Linda Smith that summarizes her strategic value in customer service. It outlines her contributions in improving customer satisfaction and retention rates through more calls handled, fewer callbacks, and over 100 customer testimonials. It also details how she developed training courses to reduce call times and increase sales. The resume concludes by stating how Linda can help companies reduce call times by 15%, increase sales by 18%, and improve retention by 10%.
Linda Smith Strategic Business Value Presentation V3
- 1. Linda Smiths Strategic Value in Customer Service 70 Villa Canyon #490, Tampa, FL 33617 Phone: 813-421-0001 Email: lsmith@charter.com LinkedIn: www.linkedin.com/in/lindasmith Raising the Bar for Customer Satisfaction and Retention! It only takes a minute to read this and discover the value I can bring to your company! Date: 6/5/2012 Linda Smiths Strategic Value 1
- 2. Strategic Business Value Customers Linda Smith Training Sales Customer Service Success is Managing Customers, Training, and Sales Thats What I Do Best! Date: 6/5/2012 Linda Smiths Strategic Value 2
- 3. Customer Contributions LS Took an average of 20% more calls per day than any other customer service rep Resolved customer problems quickly and thoroughly with fewer than 3% callbacks Succeeded in managing major conflicts with key customers to retain their business and our companys financial position Received over 100 customer testimonials, more than any other customer service rep in the department To be served, you have to be able to serve! Date: 6/5/2012 Linda Smiths Strategic Value 3
- 4. LS Training Contributions Developed a Call Time Reduction course to reduce the per call time of customer service reps by an average of 15% Created a Conflict Resolution workshop to help customer service reps deal more effectively with angry customers Built an Increase Sales & Commissions course to train customer service reps how to sell more low interest, balance transfer credit cards to customers Training & coaching are the foundation of employee success! Date: 6/5/2012 Linda Smiths Strategic Value 4
- 5. LS Sales Contributions Sold new products to over 30% of the customers calling in for support - higher than any other customer service rep Identified the critical elements of may sales system and taught it to the rest of the customer service team Duplicated my sales system throughout the entire customer service department Selling involves listening and identifying appropriate solutions! Date: 6/5/2012 Linda Smiths Strategic Value 5
- 6. How I Can Help Your Company Reduce the per call time of customer service reps by 15% Develop and deliver customer service training in the areas of conflict resolution, active listening and sales Increase sales of products to customer service callers by 18% Improve customer retention by 10% The CEO Citigroup Customer Server said, Linda is the most dynamic, creative and dedicated senior customer service representative weve ever had. She has taken the lead in improving customer service method and revenue throughout the department through her innovative ideas and training. She is a natural leader! Lets arrange a time to talk about our next steps! Date: 6/5/2012 Linda Smiths Strategic Value 6