ob Applications of emotions and moods
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Emotions and moods can impact various organizational applications including selection, decision making, creativity, motivation, leadership, interpersonal conflict, negotiation, customer service, job attitude, and deviant workplace behaviors. Positive emotions are linked to better decisions, increased creativity, higher motivation and expectations of success, and greater acceptance of leadership messages. Meanwhile, negative emotions can impair negotiations, affect service quality and customer relationships, and lead to employee deviance.
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- 2. Chapter no : 8 EMOTION AND mOODS
- 3. OB Applications of Emotions & Moods: Applications: Selection Decision Making creativity Motivation Leadership Interpersona l Conflict Negotiation Customer Service Job Attitude & Deviant workplace Behaviors
- 4. Selection
- 5. Decision Making . Positive emotions can lead to better decisions
- 6. Creativity Positive mood increase creativity then people in bad moods. They produced more ideas.
- 7. Motivation : Positive mood affects expectations of success.
- 9. Leader Ship : . Emotions are important to acceptance of messages from organizational leaders
- 13. Customer Services: Emotions affect services quality delivered to customers which in turn affect customer relationship.
- 14. Job Attitude : . A good day at work tend to be followed by a good mood at home
- 15. Deviant Workplace Behaviors: Negative emotions lead to employee deviance (actions that violate norms and threaten the organization).
- 17. Group no: 7 1.Anam shahid 2.Rubina rasheed 3. Marium mehak 4.Tania fatima 6.Ayesha ramzan 7. Sehrish Sadique