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 Business Model:
Repair and Resale of electronics.
(Laptops, Mobile phones)

Number of Employees: 6
Employee profile:
Riders: 2
Repairpersons/Technicians:2
Purchase and Inventory Manager:1
PR Guy:1

 Roles:
 Role of rider
 To go for pickup and drop of offsite repair products
 To assist repairperson for onsite repair
 To EVALUATE products for resale/repair if needed
onsite or offsite.

 Repairpersons/Technicians:
To repair all the electronics devices.

 Roles of PR guy:
 Customer tracking:
Tracking customers who had major and minor repairs. This
would help us to target those customers for resales and purchase. For
instance, if a laptop/mobile has got a minor repair from us, we can ask
that person to sell that device via us since that device is in a great shape
and will be sold quickly.
 Similarly, if a customer has got a major repair and there are chances
of him switching the device, we can target him for buying from us.
 Marketing/PR: Sending SMS to the target audience, handling
customer grievances and after service support over phone.
 Operations: Managing unidirectional movement of riders while going
for various operations.
 Billing

 Investment:
 Generic semiconductor electronics: 25,000 INR
 Rent/Elec./Fuel: 15,000 INR
 Commercial phone line: 5,000
 Supplements (Furniture/ Firm apparel for employees/
hoarding): 10,000
 Cash in hand: 5000

 Revenue:
 Repair margins are usually high.
 Resale brokerage variables are high.
 Also, as customers with high earnings are prone to first
hand device purchases, we will deal in resale of devices
corresponding to the needs of medium and lower level
earnings customers.
 Time allocation for onsite repairs will be fixed. This will
ensure that human resources of riders and repairmen are
not underutilised.

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Ob repair & resale

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