1. The document outlines a 7-step process to map content to personas at different stages of the buying process: identify personas, questions, answers, audit content, map content to questions, identify gaps, and create new content.
2. Personas are defined with details on role, concerns, and buying stage. Questions the persona would ask at each stage are identified.
3. A content inventory and matrix maps existing and missing content to questions and formats for each persona's buying stage. New content is created to fill gaps.
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1. CONTENT MAPPING PROCESS For Lead Nurturing Strategy + Content Inventory
1 2 3 4 5 6 7
IDENTIFY QUESTIONS ANSWERS AUDIT MAP IDENTIFY CREATE
Personas; de鍖ne What ?'s do Answer the Audit content Map content Holes. Ask, Content to 鍖ll
concerns, your persona's questions your to determine available to the where are we in the HOLES!!
drivers, role, ask at each personas ask. what's good / questions that missing
etc. stage of their bad & content can content?
buying process? answers ????'s answer.
BE CRITICAL
2. PERSONA NAME:
Title:
Time in Job:
Works Directly With:
Daily Tasks:
Responsibilities:
Likes / Dislikes about Job:
Quote from Persona:
Frustrations:
Pressures:
Concerns:
Needs:
Role in Buying Process: (i.e. decider, user, gate keeper)
Buying Stage: (i.e mid-late)
Drivers: (i.e. cost, benefits)
3. PERSONA: QUESTIONS
1.
Early Education (Unaware of Problem) 2.
3.
1.
Early (Mid) Education (What Needs Fixing) 2.
3.
1.
Early (Late) Education (What Solutions Are There) 2.
3.
1.
Mid Demonstration of Expertise 2.
3.
1.
Mid (Late) Differentiation of Solutions 2.
3.
1.
Late Validation of Product / Company 2.
3.
4. CONTENT INVENTORY: Content Mapping Diagram / Content Audit
Early
Persona A Buying Stage Mid
Late
Early
Persona B Buying Stage Mid
Late
Inventory
Early
Persona C Buying Stage Mid
Late
Drip Marketing
5. CONTENT MATRIX: Questions, Answers + Content Formats
Buying Stage Questions Answer / Topic Format
1. 1. (i.e. best practice, or webinar invite) 1. (i.e. social, email, phone call)
2. 2. 2.
Unaware of Problem
3. 3. 3.
4. 4. 4.
1. 1. 1. (i.e i.e. email, guide, demo)
Determine Criteria 2. 2. 2.
3. 3. 3.
1. 1. 1.
Evaluate Options 2. 2. 2.
3. 3. 3.
1. 1. (i.e. ROI case study) 1. (i.e. ROI case study)
Chose Solution 2. 2. 2.
3. 3. 3.
1. 1. 1.
Resolve Issues
2. 2. 2.