Point of sale slideshow
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This document discusses the importance of keeping proper point-of-sale (POS) data and avoiding POS errors. Maintaining accurate POS records helps organizations properly manage their finances, inventories, and visitation numbers. Common POS errors include processing a sale only through the card machine but not the POS system, making duplicate sales, and improperly handling membership transactions. The document provides tips for avoiding POS errors such as asking for help if unsure how to process a transaction, informing staff immediately of any mistakes, and consulting the volunteer manual for transaction steps.
Point of sale slideshow
- 2. ELIMINATING POS ERRORS Why is keeping proper POS data important? • Helps us maintain proper financial records and budgets • Helps us manage retail inventories • Helps us monitor our visitation totals
- 3. ELIMINATING POS ERRORS Common POS errors • Processing a sale on the card machine, but not the POS system • Ringing up duplicate sales • Improperly processing membership sales
- 4. ELIMINATING POS ERRORS Example of POS errors in end of day reports:
- 5. ELIMINATING POS ERRORS How to avoid POS errors • Ask for help in advance Talk to your supervisor before you make any transactions if you are unsure if you are following the right steps. We can always help –just call! • Tell a staff person right away if you make a mistake The sooner staff known about an error, the better. That way we can try to solve the problem before it gets too complicated in the reports, or anticipate the error in advance to inform the finance department. • Read the Volunteer Manual The Volunteer Manual has all the steps to process every kind of POS transaction listed with illustrations. Consult it whenever you get stuck, and read it periodically to refresh yourself on processes you may not have used in a while.
Editor's Notes
- #5: In this example, there are multiple errors which commonly occur at the front desk. According to the end of day reports, $53.20 in cash was collected this day, but only $39.16 in cash was recorded on the POS system, leaving a $14 overage. Also, $106.31 in credit card sales was processed, but only $66.58 was actually charged, leaving a $39.73 shortage. What actually happened is that a $14.00 credit card purchase was rung up as a cash sale, which would explain the cash overage and bring the credit card shortage to $25.73. Meanwhile, a $25.73 which was processed as credit card was actually paid with a check, along with other retail purchases. This still leaves an extra $0.04 that is unaccounted for. These 2 errors caused a ton of extra work and a lot of back-end work to fix in our records!