This presentation provides an overview of ISO 9000 quality standards. ISO 9000 focuses on quality management and was first introduced to industries in 1988. It covers products like hardware, software, and services. Companies comply with ISO standards when customers require it for contracts or business. The main ISO series aims to unify quality approaches. Key standards include ISO 9000 for quality management foundations, ISO 9001 for enhancing customer satisfaction, and ISO 9004 for performance improvement guidelines. ISO 9000 documentation must define processes, monitoring, objectives, and adjustments to ensure conforming products that meet user needs. A criticism is the time and resources needed for registration when a company prioritizes certification over quality.
2. What is iso 9000
ISO stands for international organisation
standrads.
it focuses on quality.
It is the foundation for strong,solid operation.
Industries were first introduced with it in
1988.
3. Who uses iso 9000
it covers all type of products.
hardware machine tools etc.
Software machine ,methods, process etc.
Services--delivery,marketing.
4. When to comply iso and why?
when customer puts it into contract or reuires
it to conduct business with your
organisation.
Why impliment iso? it will improve quality and
productivity and it is the standrad for quality
management system.
5. Standrads series of iso 9000
the iso series is generic in scope.
in very simplified terms the standrad requires
an organisation to say what it is doing for
quality.
Iso seriess purpose to unify the quality.
7. Iso 9000:2000
this standrad of quality describes the
fundamental of quality management system.
It is beneficiary for the organisation who seeks
to have advantage through the
implimentation of quality system.
And also for the org. seeking confidence from
the supplier that their product will satisfy the
customer.
8. Iso 9001:2000
. It is moslt used by the organisation who aims
to enhance customer satisfaction through the
effctive aplication system and assurance its
conformity to customer.
9. Iso 9004:2000
this international standrad provide guideline
for org. for performance improvement.the
mail aim of this standrad is to satisfy the
customer.
10. Documentation of iso 9000 include the
following function
ISO 9000 documentation includes procedures to
control quality documents in your company.
Everyone must have access to up-to-date
documents and be aware of how to use them.
To maintain the quality system and produce
conforming product, ISO 9000 documentation
must provide suitable infrastructure, resources,
information, equipment, measuring and
monitoring devices, and environmental
conditions.
11. Documentaion..
You need to map out all key processes in your
company; control them by monitoring,
measurement and analysis; and ensure that
product quality objectives are met. If you cant
monitor a process by measurement, then
make sure the process is well enough defined
that you can make adjustments if the product
does not meet user needs.
13. Criticism of iso 9000
A common criticism of ISO 9000 and 9001 is
the amount of money, time, and paperwork
required for registration.
The standard is seen as especially prone to
failure when a company is interested in
certification before quality.