K-Mart was once one of the top retailers in the United States, but faced declining performance due to increased competition from Walmart and Target. K-Mart struggled to compete on price and variety of products. This led to bankruptcy in 1995. Efforts by a new CEO to invest in IT systems and introduce new product lines like Martha Stewart failed to turn the company around. By 2002, K-Mart declared bankruptcy again as Walmart announced record sales, showing the failure of K-Mart to adapt to competitive pressures.
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Executive Summary
? K-Mart is one of the top retailers in the United States and
the number three discount-retailing store behind Wal-Mart
and Target.
? Kmart operated a total of 1,416 Kmart stores across 49
states, Guam, Puerto Rico, and the U.S. Virgin Islands.
? K-Mart had problems competing with other major retailers
and managing its supply chain.
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Company Overview
? Established in 1912
? Delaware
? Started off with the name
S.H. Kresge that was
founded by Sebastian
Spering Kresge and John
McCrory.
? Grew from a Detroit five-
and-dime store opened in
1899.
? K-Mart has went from
only 85 stores to 2,114
stores.
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Problem Statement/Key Issues
? Competition
¨C Wal-Mart
¨C Target
? Replacement of CEO
and BOD
? Bankruptcy
¨C Competition and
replacement of CEO
and BOD all led to the
downfall of Kmart.
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Analysis
? Main issue was bankruptcy, In 1995.
? Customers increasingly switched to its
main competitiors, Wal-Mart and Target.
? Kmart was under attack from these two
competitors who had taken the initiative
and were providing customers with more
percieved value.
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Analysis continued¡..
? Competitiors offered a variety of products
that Kmart does not.
? Competition with itself
? Customers being dissatisfied with the
fluctuation in Kmart prices.
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Efforts done by Kmart
? In 2000, new CEO Charles C.Conaway
took control and began to focus on how
Kmart coud better manage the forces in its
task enviroment
? Invested $2 Billion in new purchasing and
inventory control IT that would
substantially reduce cost.
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Results
? Conway's attempts to fight back against
Wal-Mart FAILED!
? In january 2002 Kmart declared chapter 11
bankruptcy just a Wal-Mart announced
record sales.
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Conclusions
? Not only for profit organizations but also
for not-for-profit organizations have
customers, suppliers and competitors that
infuence and pressure the managers
because of the opportunities and threats
they create.