Presentationven2
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The document describes an interview where the interviewee realized the problems were more extensive than initially thought. They did not get angry but offered help, though it was not their job. They learned the importance of empathy and understanding underlying problems to avoid escalating tensions. Problems in one area can affect others, so being willing to help where needed is important, even if not the primary job.
Presentationven2
- 1. As I was doing the course, matters at work got worse, the backup in the paperwork came to a breaking point affecting everyone at work. I almost felt like I has brought it on. When I was interviewing her I just thought it was something that could be easily fixed and would not have firther ramifications. Since , I already knew what her problems were, I did not get angry with her or started pointing fingers, but on the contrary offered to help out in a couple of ways. This was not some thing that was my job, since I am a clinician. One of my suggestions was graciously accepted with many thanks.
- 2. Process map When my interview was going on, I did not have an inkling of the underlying problems and that the situation was about to blow up. So when hostilities started to surface I was apprehensive and was almost to scared to continue. I was wondering whether I was better off following another student I had talked to initially, who had better resolutions to his problem. Then it would have been much easier to wrap up the problem. So during the ideate process before prototype testing I was having a tough time deciding whether I should proceed, I was delayed knowing it was better to back off a bit instead of stirring up hostilities in a bad situation. I knew that the subject was feeling guilty and did not need to be told what she needed to do.
- 3. Learning I learned that it is highly unlikely that the process will work the way I had originally envisioned it. In my ignorance when I read that failure is part of the process, I had thought that it would not happen to me. In a sense it was not a failure, but a part of the process. At first glance the situation is not what it seems to be. That is why the empathy process is important, you begin to understand the underlying problems even before they become concrete , or show up in the work.
- 4. Apply to work I did this interview at work, so the learning was directly applicable to work. I learned that I could separate my job from the others at work. Any problem in one area can affect the others and I should be willing to help out even if it ia not my job. I should use empathy more often, this will keep me abreast of problem areas and tackle them when the time comes.
Editor's Notes
- #2: I went back to my letter to myself at the beginning of the class and what stood out was the thought that I do like to adapt to change. In fact I embrace changes in the work environment as a way to make work and the processes more efficient and useful.The interview I did was with a student who was following a non-linear path, ie working while studying to get a better positon. The problem was her difficulty in balancing work, personal life and studies.As I was doing the course, matters at work got worse, the backup in the paperwork came to a breaking point affecting everyone at work. I almost felt like I has brought it on. When I was interviewing her I just thought it was something that could be easily fixed and would not have firther ramifications. Since , I already knew what her problems were, I did not get angry with her or started pointing fingers, but on the contrary offered to help out in a couple of ways. This was not some thing that was my job, since I am a clinician. One of my suggestions was graciously accepted with many thanks.