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Muder Chiba
Qualitative Research
The Power of Context
Qualitative Quantitative
Have you participated in a PTA meeting?
How would the embattled Account Manager desire to be evaluated?
Muder Chiba
Market
Complexity
Decisions
Information
Complexity
I have concluded that the essence of wisdom is to hold the attitude that
knowledge is fallible and to strive for a balance between knowing and
doubting Psychologist John Meacham quoted in Hard Facts , Dangerous Half-Truths andTotal
Nonsense, Profiting from Evidence-Based Management
muder.chiba@gmail.com
Muder Chiba
Nassim Nicholas
Taleb
Muder Chiba
Black and White Shades of Probability
The business of
insights is at the
core , the
business of
truths (with a
small t).The
Tagore poem
referenced here :
http://www.poe
mhunter.com/po
em/where-the-
mind-is-without-
fear/
Muder Chiba
Muder Chiba
Quantitative
Muder Chiba
QualitativeQuantitative
Muder Chiba
Muder Chiba
In a world where quantitative is privileged over qualitative,
many (mis) perceptions have been built up around qualitative
research.
To really get qualitative , it is necessary to get past those barriers
to understanding.
Qualitative
View
Quantitative
View
Muder Chiba
Quali perceives quant to be shovelling tons of data as throughput!
Quant sees itself though as the steady ,solidThinker!
Muder Chiba
Qualitative
View
Quantitative
View
The Quant researcher sees the Qual as a diva holding forth ;The Quali
sees self as hard-working ,have-to-do-everything-myself
Muder Chiba
Qualitative Quantitative
...with sympathy
for all my Qual
brethren who have
been asked for
tally distribution
for the 32 people
who attended the
Groups as "30 is
the sample at
which you can do
the Student'sT
test !
Muder Chiba
Qual is the seemingly soft fluffy area of MR.
There is a lot more of the eclectic mix of a range of the Social
Sciences here than in Quant though!
And hard decisions using words instead of numbers per se as
data.
Fits well into the modern Big Data world .
Muder Chiba
Qualitative view Quantitative view
Muder Chiba
Shades of Grey B&W
Qualitative Quantitative
Muder Chiba
Fuzzy
Binary
Fuzzy Logic is good! As is Binary.There would be no computers without
binary logic and there would be no decisions without fuzzy logic!
Qualitative view Quantitative view
300
Muder Chiba
Qualitative
view
Purposive
Quantitative
view
Random
Muder Chiba
Qualitative view
Infinite
Quantitative view
Finite
Muder Chiba
Quant researchers need a finite scalehow else would you
compare mean scores?!
Quant is about measurement , Qual about understanding
Qualitative Quantitative
Mode
Mean
Muder Chiba
Words are Qual fodder and the mode, the means to derive more
meaning! I find Quant folk to be more mean minded!
Qualitative view Quantitative view
Muder Chiba
The Quant researcher needs a ready structure whereas the Quali
compatriot spins structure out of context!
Qualitative view
I
Say
So
Quantitative view
Norms
Says
So
Muder Chiba
Muder Chiba
Muder Chiba
 Data Collection  questions ,photos , videos
 DataTranscription to provide cogent analysis base
 Content analysis to reduce data to manageable
chunks whilst retaining flavour of context
 Chunking the analysis into a model to
explain/decide
Muder Chiba
Muder Chiba
Techniques are data collection agnostic 
f2f ,
online ,
Mobile ,
Social media feeds
Analysis is human+ machine.
 IDI
 Dyads
 Triads
 Mini Groups
 Focus Groups
 Extended Focus Groups
 Accompanied Shopping
 DILO
 Extended Ethnography
 ObservationalTechniques
Muder Chiba
Decision based
on :
Objective,
Confidentiality
requirements
Respondent
accessibility,
Taboo topic or
not,
time and cost
 Projective
 Laddering
 Metaphor Elicitation
 Anthromorphizing
 Onion Peel
 JohariWindow
 Conflict groups
 
Muder Chiba
 Paint purchase decision for home
 Paint purchase decision for office
 Ideation for a creative brief for a toilet soap
brand
 Market estimation for a new to market
innovation
 
Muder Chiba
Muder Chiba
muder.chiba@gmail.com
Qualitative and Quantitative Perspectives
With the Information Deluge ( think
IoT , Big Data, Engagement
Economy) , it does not require
crystal ball gazing to determine that
Qual and Quant approaches will
need to cross-fertilise- with Quant
learning to deal with fuzziness and
context and Qual with huge sets of
data and structure
muder.chiba@gmail.com
Insights@Work

More Related Content

Qualitative Research: The Power of Context

Editor's Notes

  • #2: If you are a researcher , qual or quant but do not possess a sense of humour- do Not proceed ! The Qual/Quant divide has been a part of life as we know it and the stress involved in getting the twain to meet has prematurely greyed many managers !!
  • #9: Quali perceives quant to be shovelling tons of data as throughput! Quant sees itself though as the steady ,solid Thinker!
  • #10: Quali perceives quant to be shovelling tons of data as throughput! Quant sees itself though as the steady ,solid Thinker!
  • #12: Quali perceives quant to be shovelling tons of data as throughput! Quant sees itself though as the steady ,solid Thinker!
  • #13: The Quant researcher sees the Qual as a diva holding forth ;The Quali sees self as hard-working ,have-to-do-everything-myself
  • #14: This is where self-view and others view of self possibly coincide!
  • #17: Shades of grey vs. B&W
  • #18: Fuzzy Logic is good! As is Binary. There would be no computers without binary logic and there would be no decisions without fuzzy logic!
  • #19: Spartan Who?
  • #20: Probability is ,everything's Random nowadays!
  • #21: Quant researchers need a finite scalehow else would you compare mean scores?! Qual gets to be meaningfully different !
  • #22: Words are Qual fodder and the mode, the means to derive more meaning! I find Quant folk to be more mean minded!
  • #23: Self-explanatory ! The Quant researcher needs a ready structure whereas the Quali compatriot spins structure out of context!
  • #24: The Norm ! Said in hushed sepulchral tones
  • #33: With the Information Deluge ( think IoT , Big Data, Engagement Economy) , it does not require crystal ball gazing to determine that Qual and Quant approaches will need to cross-fertilise- with Quant learning to deal with fuzziness and context and Qual with huge sets of data and structure