Resume_Suneeta
- 1. Suneeta.V.Kattimani Email id: Suneeta_kattimani@yahoo.co.in Contact No: 9686610414 SUMMARY: Business Data Analyst/ Supply Chain Management, Product Specialist with thorough experience in supporting consumer Business for Europe, Middle-East & Africa Region. And a Subject Matter Expert in Product Data Management and Engineering (Supply Chain).Part of different NPI(New Product Introduction) activities. PROFESSIONAL SKILLS: Around 6 years of experience in supply chain as Business Data Analyst (NPI Engineer for EMEA Region). Strong Knowledge on Microsoft Tools: Excel, PowerPoint, MS Access and Visio HP tools knowledge on HPSM, Care force, , Global Newton ,wiz part and Hyperion Knowledge of Microsoft Excel Macro VBA , SQL , HTML Working Knowledge of Pivot tables, PowerPoint etc. Completed 6 months course on java/j2ee from Lara Technologies, Bangalore. Strong Communication skills and customer support knowledge and problem resolving skills. Good knowledge of Hardware and software troubleshooting on Windows XP, VISTA, WIN7 and WIN8. Overall a good Team player, excellent performer and a quick learner. TRAINING UNDERGONE: Undergone Personality development training by Dr .V S Ambasudan. Trained on Voice and Accent and Technical troubleshooting Knowledge from Hewlett Packard. Undergone Career Enhancement, resume building and interviewing skills by Dr .V S Ambasudan PROFESSIONAL EXPERIENCE: I. Organization: HP Inc. Bangalore Designation: PDM Business Data Analyst (Supply Chain Management) Duration : Aug 2010 to till date Overall 6 Year of experience in supporting consumer Business for Europe, Middle- East & Africa Region. A Subject Matter Expert in Product Data Management and Engineering (Supply Chain)
- 2. Roles and Responsibilities: Contributed as a subject matter expert on Notebook Product line & support IT system architecture. Works with the different HP stakeholder and supply chain team to discuss the new set up and process improvement. Manages communication flow between Engineering team and the Service Partners and official suppliers of HP(like Flextronics and Jabil) Providing technical services to the partners with product data management, their warranty services, part portfolio and the data integrity management in HP system. Worked on Data migration from wiz part to Global newton (Master Data for notebook) with 100 % accuracy to deliver the best practices to the customer globally. Product lifecycle and end of life Management of the HP Notebook and Desktop parts for EMEA region Manages the right Product to Parts structure set-up on time for the smooth introduction of new HP Notebooks in wiz part HP tool for easy access of partners and call center agents and the end users Providing the complete list of Notebooks and Desktops and correct parts linked to each product to the partners and third parties Manage the level of Accuracy for the HP Notebook, product and part linking BOM (Bill of Material) to reduce the partner escalations and ultimately reduce cost to company. Providing Technical training to the HP suppliers, country service partners and customers to reduce the escalation and wrong part shipments and hence reduce the TAT and the cost Managing Technical escalations and database queries for smooth operations Constantly performing meetings and trainings for improvement of process and efficiency and productivity Effectively plan and coordinate with stakeholders for the repair and introduction process improvement in EMEA region Weekly and monthly reporting, Data readiness and integrity on support activity by using pivot table and charts Follows and implements ECO (Engineering Change Order management) in accordance with the supply chain and global business Unit Performs partner claim Analysis for the acceptance and rejection of HP parts to save cost to HP and make sure the correct part claim is accepted Set up Warranty entitlement for the HP Notebooks and Desktops in wizpart tool for smooth introduction activity and easy understanding of customer
- 3. Projects Handled: 1. Global Newton- (2015-2016, Bangalore) Its a project of HP to integrate multiple legacy application into a global system for AMS/EMEA and APJ region. This include 18IT asset retirement for PPS EMEA business. Standardization and simplification of 59% process and streamline the application. The project also help in future investment (invest only once, vs investments in each region today) and globalization of improvements. Being an Extended Team member and subject matter expert for master data for EMEA region I participated in Global Newton project to perform Master Data gap analysis and provide valuable input for further development of the Project. Successful in aligning PSG Consumer MD with Global system, Enabling >150 HP partners to provide repair services to retailers and end users. Its a project to restrict non-CSR parts orders for over 23 Contact Center Customer operating in EMEA region. The project helped in identifying right CSR part for a specific unit and hence avoiding any wrong or non-CSR part shipment to end users. 2. BOM Accuracy (2014-2015, Bangalore) Its the project for PDM team to improve the accuracy level of Notebook as well as Desktop BOMs (Bill of material) in wizpart system. Product and part linking check in terms of multiple parts linked under the same commodities. Highlighting the missing BOM and missing AV number to the PLM and timely updating it to the wizpart system. The main aim of this project is to reduce the cost as well as the repair partner escalation regarding the right part order from wizpart and wrong part shipment. This project also helped in streamlining the Matrix file at the PLM end. II. Organization : Wipro BPO, Hyderabad Designation : Technical support Associate Duration : Nov 2009 to May 2010 Company Profile: WiproBPO provides support for various HP products like desktop and Notebook Computers. It also support some software like snapfish. Verifying the product details with the customer and the issues. Guide the customer with appropriate troubleshooting for resolving the technical and software issue. Forwarding the case to dispatch in case of hardware issues. Follow up with customers for issue resolutions. Forwarding to escalation team for any escalation. Verifying the troubleshooting done by FLA (L1) technician and setting up dispatch for HP Notebooks.
- 4. Providing Technical solutions to L1 for any kind of software or hardware issues via email, chat or voice. Audition RESQ tickets for partner sites L1.trubleshooting done and process related issues. Follow up with customers for issue resolutions. Handle escalations and forwarding the case to case managers. III. Organization : OneApps, Bangalore Designation : Computer Programmer Duration : Oct 2008 to May 2009 Generating Education Department reports for the Client i.e Sarva Shiksha Abiyan, Bangalore. Worked on EMIS tool for the data entry of the SSA(Sarva Shiksha Abhiyana). Conducting training for the different programmers for tool installation and data entry. EDUCATIONAL ACHIEVEMENTS: B.E. in Electronics and Communication Engineering from VTU (City Engineering College, Bangalore) in 2006. P.U.C from Kendriya Vidyalaya, E.M.E, Baroda, C.B.S.E Board in 2001. S.S.L.C from Kendriya Vidyalaya, E.M.E, Baroda, C.B.S.E Board in 1999. Co-CURRICULAR ACTIVITIES: Participated in National level Group Dance Competition in 1997. Winner of Regional level Group Dance Competition in 1997. PERSONAL DETAILS: Date of Birth : 18-09-1983 Sex : Female Marital Status : Single Fathers Name : Venkappa Languages Known: English, Hindi, and Kannada Address : N0.8, 1st floor, PM Enclave, Yelahanka New Town, Bangalore: 560065