Service Design 1: Everything is Designed
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This document discusses service design and how everything is designed. It provides examples of design definitions and notes that designers deliver projects on time and with good results for others. Finally, it lists upcoming events and activities for a service design course, including a field trip, networking event, and role playing personas at a shopping mall to experience different customer perspectives.
Service Design 1: Everything is Designed
- 1. Service Design Everything is designed Service Design Course VIKMB32 1
- 2. Whats the news this week? 2
- 3. The Joshua Tree effect
- 4. Everything is designed the question is how 4
- 5. One could describe Design as a plan for arranging elements to accomplish a particular purpose. Charles Eames 5
- 7. Designers deliver on time, budget and repeatedly with good results. They do things for others not just themselves. kim Goodwin 7
- 9. Service Economy or is it really? 9
- 11. How do we design stuff? 11
- 12. Book a few Dates 12 May 2014 (The whole day) We will do a field trip Location will be disclosed later 30 May 2014 (Evening) Networking with lecturers and partners Bar, kter箪 neexistuje 12
- 13. Until Next Time 1) Please open a bank account at Airbank, Zuno, Equa or similar and track all steps in the process. 2) Please read one of the following books. Links and more on the blog. 13
- 14. Next Meeting Vakovka Shopping Mall Central Foyer with Fountain Get ready for one of the personas Tuesday 4 March 2014 12:30 15:30 14
- 15. The Personas 1. Senior (use props to limit your hearing, vision and movement) 2+1 2. Foreign Student (two big bags, camera, a bit confused) 2+1 3. Blind Student (sunglassess, white stick) 2+1 4. Person on a wheelchair 2+1 5. Mother with a trolley 1+1 6. Foreigner (you do not play him/her, you need to bring someone) 1+1+ext 15