ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo

SI 622 - CCDA Final Presentation

?Download as PPTX, PDF?
?
Sara Sterkenburg
Sara Sterkenburg

The Child Care Daily App (CCDA) is a web-based system that connects working parents to their children during the day. While CCDA has strengths like being accessible across devices and having a polished interface, analyses found it prioritizes the needs of daycare providers over parents. The interface is inconsistent and confusing for parents, data is not fully understandable, and not enough system information is provided. Recommendations include streamlining the parent experience, making interface elements more consistent, providing clearer data metrics and search options, and offering more system feedback and guidance tailored for parents.

1 of 12
April 19, 2012 Andrea Barbarin, Kyongho Kim, Stephanie Soule, & Sara Sterkenburg
Product Overview The Child Care Daily App (CCDA): ? Is a web-based system intended to connect working parents with their children during the day ? Supports different users: Administrators, Teachers/care providers, & parents ? Our focus = parent users ? For parents, the application¡¯s main activities include accessing updates about their children¡¯s activities, logging information, and communicating with care providers ? CCDA is currently running in Beta form
SI 622 - CCDA Final Presentation
Methodology 6 Different Analyses were used to evaluate CCDA 5 Current CCDA users Interview for needs assessment 4 Competitor products were compared with CCDA 10 Heuristic principles were used to evaluate the site 54 Parents responses in a survey were analyzed 5 Non-current system users tested the CCDA web application
Primary Persona Jill Merriweather Fiscal Policy Analyst, JP Morgan Chase Mother of two (6 mos& 3 yrs) Goals & Needs: ? Stay connected with her children during the day ? Find out about her children¡¯s daily lives, interests, and activities at daycare ? Wants in-person communication ? Needs different information for each child ¡°There is no such thing as too based on their age much information about my children.¡±¡±
Finding One CCDA has strengths that should be leveraged. Interviews ? Comparative Analysis ? Heuristic Evaluation ? Survey ? Usability Testing Accessible via a broad range of devices Polished, attractive interface inspires confidence Short task flow
Finding Two CCDA meets needs of daycare providers first, parents second. Site Mapping ?Heuristic Evaluation ?Usability Testing Misleading placement of Decentralized parent user icons on Child View screen functions Recommendations: ? Eliminate sections intended for the daycare provider. ?Convey button functions to parent users.
Finding Three Inconsistency in CCDA¡¯s interface confuses parent users. Heuristic Evaluation ? Usability Testing Some icons are clickable, others are not Inconsistent use of terminology Recommendations: ? Make button functions and terminology usage consistent
Finding Four CCDA¡¯s data is not fully ascertainable by parent users. Interviews ?Heuristic Evaluation ?Usability Testing Unclear log metrics No automated search options available Recommendations: ? Use meaningful data metrics ?Provide options to generate data line graph format and text search of logs and messages
Finding Five CCDA doesn¡¯t provide enough systeminformation for parent users. Heuristic Evaluation ? Usability Testing No system feedback when retrieving data No guidance for parent users Recommendations: ? Provide system feedback and FAQ section targeted at parent user needs
Summary Improved Parent User CCDA Strengths Needs & Weaknesses Parent User Experience
Please Ask Questions Andrea Barbarin Stephanie Soule Kyongho Kim Sara Sterkenburg

More Related Content

SI 622 - CCDA Final Presentation

  • 1. April 19, 2012 Andrea Barbarin, Kyongho Kim, Stephanie Soule, & Sara Sterkenburg
  • 2. Product Overview The Child Care Daily App (CCDA): ? Is a web-based system intended to connect working parents with their children during the day ? Supports different users: Administrators, Teachers/care providers, & parents ? Our focus = parent users ? For parents, the application¡¯s main activities include accessing updates about their children¡¯s activities, logging information, and communicating with care providers ? CCDA is currently running in Beta form
  • 4. Methodology 6 Different Analyses were used to evaluate CCDA 5 Current CCDA users Interview for needs assessment 4 Competitor products were compared with CCDA 10 Heuristic principles were used to evaluate the site 54 Parents responses in a survey were analyzed 5 Non-current system users tested the CCDA web application
  • 5. Primary Persona Jill Merriweather Fiscal Policy Analyst, JP Morgan Chase Mother of two (6 mos& 3 yrs) Goals & Needs: ? Stay connected with her children during the day ? Find out about her children¡¯s daily lives, interests, and activities at daycare ? Wants in-person communication ? Needs different information for each child ¡°There is no such thing as too based on their age much information about my children.¡±¡±
  • 6. Finding One CCDA has strengths that should be leveraged. Interviews ? Comparative Analysis ? Heuristic Evaluation ? Survey ? Usability Testing Accessible via a broad range of devices Polished, attractive interface inspires confidence Short task flow
  • 7. Finding Two CCDA meets needs of daycare providers first, parents second. Site Mapping ?Heuristic Evaluation ?Usability Testing Misleading placement of Decentralized parent user icons on Child View screen functions Recommendations: ? Eliminate sections intended for the daycare provider. ?Convey button functions to parent users.
  • 8. Finding Three Inconsistency in CCDA¡¯s interface confuses parent users. Heuristic Evaluation ? Usability Testing Some icons are clickable, others are not Inconsistent use of terminology Recommendations: ? Make button functions and terminology usage consistent
  • 9. Finding Four CCDA¡¯s data is not fully ascertainable by parent users. Interviews ?Heuristic Evaluation ?Usability Testing Unclear log metrics No automated search options available Recommendations: ? Use meaningful data metrics ?Provide options to generate data line graph format and text search of logs and messages
  • 10. Finding Five CCDA doesn¡¯t provide enough systeminformation for parent users. Heuristic Evaluation ? Usability Testing No system feedback when retrieving data No guidance for parent users Recommendations: ? Provide system feedback and FAQ section targeted at parent user needs
  • 11. Summary Improved Parent User CCDA Strengths Needs & Weaknesses Parent User Experience
  • 12. Please Ask Questions Andrea Barbarin Stephanie Soule Kyongho Kim Sara Sterkenburg

Editor's Notes

  1. Interviewed 5 current CCDA usersCreated 3 personas to represent those usersCrafted a map of the websites¡¯ main pathwaysCompared CCDA with 4 highly used childcare web applicationsTested strengths/weaknesses of the site as a team using Jakob Nielsen¡¯s Heuristic MethodAdministered a survey to 54 parents using daycareHad 5 parents test the CCDA web application, recorded their pain-points, and made recommendations
  2. 1.) Users need a product that will supplement, but not attempt to replace the value of in-person communication with care providers2.) Parent information needs change with the ages of their children; but overall ¨C parents care most about their children¡¯s health, eating habits, and educational activities