This document discusses the importance of social media. It defines social media as human-to-human connections through influence, advocacy and referrals. It outlines the evolution and various tools of social media, including statistics on global social media users. It then provides more details on prominent social platforms like Facebook, Twitter, LinkedIn, Pinterest, YouTube and Quora. It discusses how brands can humanize themselves on social media and strategies for individuals to get involved, such as starting their own blog.
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Social Media and it's Importance
1. Social Media
&
its Importance
Presented By: Veena Gowda
1
2. What is Social Media?
People like doing business with HUMAN Beings.
Not paid media; not earned media; not owned media, but non-media.
It is the power of peer-to-peer; human-to-human connections.
Influence.
Advocacy.
Referrals.
Credible customer-centric endorsements.
Yes, even word-of-mouth.
4. Various Tools
It's easy to get lost in social media.
Reference: https://www.elegantthemes.com/blog/resources/beautiful-free-social-media-icons
5. Social Networkers Worldwide
Global (No. of Users In Million) in 2011
1000
900
800
700
600
500
Global (No. of Users In
400
Million)
300
200
100
0
Facebook Youtube Twitter Google Linkedin
Plus
Reference: www.watconsult.com
6. Social Networkers in India
India (No. of Users In Million) in 2011
50
45
40
35
30
25
20 India (No. of
15 Users In Million)
10
5
0
Facebook Twitter Linkedin Youtube Google
Plus
Reference: www.watconsult.com
7. Facebook
Platform to connect with Friends, Family, etc
Best used for sharing photos
Mediums for Social Engagement:
Groups for private discussions, social cause, club members
Pages for showcasing stories, fan base, public engagement
Adverts for your target audience
Events to invite your connections or public
Apps to play games, learn or showcase your product/service
8. Twitter
Twitter was originally designed as a broadcast medium
Fast growing micro-blogging platform
Challenging to say what you're doing in 140 characters or less
A communication network to help each other out goes far beyond
the original idea
Importance of Twitter during real-time events - China's Sichuan Province
Earthquake
First choice for journalists and the media
9. Linkedin
A Very Professional Network
Six Degrees of Separation Theory
Enhance & Engage your Business prospects with
Content
Groups
Company Page
Adverts
Events
Present with 際際滷share
Recommendations & References
10. Pinterest
A Virtual Pinboard having user-friendly interface
Brief History Started in Dec 2009 with 19 employees
Organize & Display Information Gathering Tool
Interesting concept of connecting with strangers sharing your tastes
Jan 2012 : ComScore reported Pinterest had 11.7 million unique
users, making it the fastest site in history to break through the 10 million
unique visitor mark.
Brands - The Wall Street Journal , UNICEF, Sony Electronics, Mashable
11. YouTube
Popularized the concept of sharing videos online
Shot into limelight when Google acquired it in Oct 2006 for $1.65B (in
stock)
Typical stat for a day -Over 100 million video streams are watched
Success Factor - Eliminated the need for downloads and local media
players
United Breaks Guitars
12. Quora
Ever growing collection of questions & answers which anyone can update
Founded in June 2009
People come to give real answers and share their experiences
You can create boards for topics.
Ask specific individuals to answer your question
Create a blog from the answers received for your question
13. Blogging
An interesting, opinionated journal
Mediums available Blogger, WordPress, Tumblr
Customize the blogs for your readers
Offers the author-reader dialog within/without a website
Able to earn money simply from blogging/adverts on your blog page
Keep producing great quality FREE unique content, if they like what you
write, you have a follower.
14. Brand & Social Media
"Humanizing the brand" shouldn't be code for "it's ok to be frivolous."
Humanizing the brand means:
Cheering successes
Acknowledging others
Responding individually
Admitting when your wrong.
Too often brands make the MISTAKE of focusing on getting a large number
of FOLLOWERS when they should be trying to develop a COMMUNITY that
interacts with them, no matter the size.
15. How to Humanize the Brand?
People like receiving information through their FAVORITE CHANNELS
Look for a variety of platforms and media to present what you have
Treat your followers the way they expect to be treated by your brand...and
then exceed that
Mixing unique and duplicate content is the best way to move forward with
a company social media strategy
Try different approaches and tactics
16. Zappos - Cyber attack
Social or Real-Time?
Reference: http://socialmediatoday.com/shelholtz/431570/zappos-sticks-its-values-communicating-customer-database-breach
17. Brands that ignore social media...will die.
It's that simple."
Agree OR Disagree? ..Why?
18. Aspire to work in Social Media
Building up your own tribe
Start your own blog & post 2-3 times a week
Post original content & relevant developments
Well-researched eBook or white paper relevant to industries
Evangelize your content
Find a small company that like to get involved with social media and start
experimenting.
19. Think About
Innovation can happen ANYWHERE.
According to Cisco, by 2015 there will be more than 15 billion connected
devices in the world.
Even if this number is an overestimation, it is virtually certain that tomorrow
there will be many more connected devices than there are today.
Intel projects that this trend will continue until over 4 billion people have
access to the Internet somewhere around 2020.
Reference: www.sprinklr.com
20. Thank you...
You can connect to me through
Email : wadyz77@gmail.com
gowdaveena12@gmail.com
Twitter: @wadyz77
Facebook: wadyz77
20
Editor's Notes
#17: Established in 1999 was initially named as ShoeSite.com.Zappos.com, an e-commerce retailer successfully built a strong online brand.Belief in - You get repeat customers only through superior customer service.4 weeks intensive customer service training was given for every new employee.Cost effective online marketing such as SEM and affiliates does attract consumers.
#18: I believe that the businesses that create emotional bonds between them and their consumers will succeed going forward.A company with a Twitter account that it never uses is not going to do any better than a company without social media that is still able to connect satisfactorily with its customers. Social media is a means to an end, not an end unto itself.