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Editor's Notes

• #3: дссддсдс
• #4: Ключови въпроси: What is the primary role of the organizational / functional area? What are the key business objectives and performance metrics for your area? How do these objectives link to the business objectives and goals for the overall business? What collaboration tools do you use today and what limitation do they have? How do you search for information and find experts? Do you use the same collaboration tools outside the firewall (at home) as you do inside the firewall (at work)? Фактори за успех: Establish success criteria to measure against Establish a pre-pilot and post-pilot survey Survey should reflect the prioritized business benefits Ensure all key stakeholders are in agreement on success criteria
• #6: Етикет – не го налагайте в началото – той се развива сам във времето. След това го “документирайте”