This is a sample of a participant guide custom developed for the roll-out of a company\'s new performance management process.
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Sample Participant Guide: Supervisory skills
1. Peformance Management | SUPERVISORS Participant Guide
What Happens In Between?
What Happens In Between?
NOTES:
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2. Peformance Management | SUPERVISORS Participant Guide
Activity: Job Responsibilities
Sample Job Responsibility for a position that reports to you:
Criteria or sources of evidence you will use and share with the employee to determine if the job
responsibility is being accomplished as expected, above expectations, or below expectations:
1.
2.
3.
Challenges/Best Practices:
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3. Peformance Management | SUPERVISORS Participant Guide
Directed vs. Guided Coaching and Feedback
Directed Coaching/Feedback Guided Coaching/Feedback
The Coach: The Coach:
Tells Asks
Announces Listens
Explains Solicits Input
Offers Advice Restates/Paraphrases
Most Appropriate When: Most Appropriate When:
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4. Peformance Management | SUPERVISORS Participant Guide
Close vs. Open Ended Questions
Examples of High Impact Questions:
What challenges/obstacles do you see to achieving our expectations?
What support do you need from me to drive our results?
How are you supporting your people to meet our expectations?
If we could eliminate all the obstacles, how would you proceed to exceed our results?
What can we do to make this an even better place to work and to fully engage our people?
What is your understanding of what we agreed to?
How do you feel you performed, compared to what we had established as the goal?
What factors did you consider in making your decision?
What kind of support do you need to hit the objective?
What are the next steps you plan to take to complete the project on time?
What kind of obstacles do you think might get in your way?
How do you feel about the way the work is progressing?
How comfortable are you with the plan we've created?
To what extent do you feel committed to this project?
What's your view of the situation?
How are you feeling about things?
What do you need from me to help you be successful?
Tell me your thoughts on what we might do to get started on this plan.
Help me understand your views on (name the subject).
How would you like to proceed?
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