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Peformance Management | SUPERVISORS                     Participant Guide


                             What Happens In Between?




            What Happens In Between?


               




               




               




NOTES:




                                        4
Peformance Management | SUPERVISORS                                                 Participant Guide


                             Activity:     Job Responsibilities


Sample Job Responsibility for a position that reports to you:




Criteria or sources of evidence you will use and share with the employee to determine if the job
responsibility is being accomplished as expected, above expectations, or below expectations:


1.




2.




3.




Challenges/Best Practices:




                                                9
Peformance Management | SUPERVISORS                                          Participant Guide


                       Directed vs. Guided Coaching and Feedback


Directed Coaching/Feedback                     Guided Coaching/Feedback

The Coach:                                     The Coach:

      Tells                                         Asks

      Announces                                     Listens

      Explains                                      Solicits Input

      Offers Advice                                 Restates/Paraphrases

Most Appropriate When:                         Most Appropriate When:




                                          10
Peformance Management | SUPERVISORS                                                      Participant Guide


                             Close vs. Open Ended Questions




Examples of High Impact Questions:
      What challenges/obstacles do you see to achieving our expectations?
      What support do you need from me to drive our results?
      How are you supporting your people to meet our expectations?
      If we could eliminate all the obstacles, how would you proceed to exceed our results?
      What can we do to make this an even better place to work and to fully engage our people?
      What is your understanding of what we agreed to?
      How do you feel you performed, compared to what we had established as the goal?
      What factors did you consider in making your decision?
      What kind of support do you need to hit the objective?
      What are the next steps you plan to take to complete the project on time?
      What kind of obstacles do you think might get in your way?
      How do you feel about the way the work is progressing?
      How comfortable are you with the plan we've created?
      To what extent do you feel committed to this project?
      What's your view of the situation?
      How are you feeling about things?
      What do you need from me to help you be successful?
      Tell me your thoughts on what we might do to get started on this plan.
      Help me understand your views on (name the subject).
      How would you like to proceed?




                                                   11

More Related Content

Sample Participant Guide: Supervisory skills

  • 1. Peformance Management | SUPERVISORS Participant Guide What Happens In Between? What Happens In Between? NOTES: 4
  • 2. Peformance Management | SUPERVISORS Participant Guide Activity: Job Responsibilities Sample Job Responsibility for a position that reports to you: Criteria or sources of evidence you will use and share with the employee to determine if the job responsibility is being accomplished as expected, above expectations, or below expectations: 1. 2. 3. Challenges/Best Practices: 9
  • 3. Peformance Management | SUPERVISORS Participant Guide Directed vs. Guided Coaching and Feedback Directed Coaching/Feedback Guided Coaching/Feedback The Coach: The Coach: Tells Asks Announces Listens Explains Solicits Input Offers Advice Restates/Paraphrases Most Appropriate When: Most Appropriate When: 10
  • 4. Peformance Management | SUPERVISORS Participant Guide Close vs. Open Ended Questions Examples of High Impact Questions: What challenges/obstacles do you see to achieving our expectations? What support do you need from me to drive our results? How are you supporting your people to meet our expectations? If we could eliminate all the obstacles, how would you proceed to exceed our results? What can we do to make this an even better place to work and to fully engage our people? What is your understanding of what we agreed to? How do you feel you performed, compared to what we had established as the goal? What factors did you consider in making your decision? What kind of support do you need to hit the objective? What are the next steps you plan to take to complete the project on time? What kind of obstacles do you think might get in your way? How do you feel about the way the work is progressing? How comfortable are you with the plan we've created? To what extent do you feel committed to this project? What's your view of the situation? How are you feeling about things? What do you need from me to help you be successful? Tell me your thoughts on what we might do to get started on this plan. Help me understand your views on (name the subject). How would you like to proceed? 11