Knowledge Management Workshop - ThinkBiz

Mar 19, 20130 likes439 views

The document discusses knowledge management and e-learning. It defines different types of knowledge such as encoded, embodied, embedded, and encultured knowledge. It also discusses where knowledge resides in organizations, including in processes, events, people, and networks. Communities of practice are introduced as places where best practices and innovations emerge from networking and sharing knowledge. E-learning tools that can aid in knowledge acquisition and development are also summarized, including learning management systems and personal learning environments.

Workshop
Knowledge Management & E-learning

www.thinkbiz.gr

Knowledge Management Workshop - ThinkBiz

Knowledge as…
• Competitive Advantage

• Tool for Exploration
– Learn & Absorptive Capacity
– Develop core capabilities

Knowledge is hidden
in more than one things…

Knowledge is…

Knowledge, unlike information,
is associated with action,
based on practical experience
and aims at a specific target

3. Embedded Knowledge

“Know When and Who…”

4. Embrained Knowledge

“Know Why…act in a certain way”

5. Encultured Knowledge

“Know Whether…this affects the organization”

Organizational Knowledge

Explicit – structured Tacit – in human brain
Data, models, Experiences, attitude,
Best practices intuitution

Where is our knowledge?
Processes
Events
People

“no one knows everything
everyone knows something
all knowledge resides in networks”
Pierre Levy

Community of Practice (CoP)

Networking/Community of Practice

VS

Community and Practicioners

Community of Practice (CoP)

This is where

best practises & innovations 1st
emerge and
inentified
solutions to shared problems

CoP VS Project Teams

CATEGORY PURPOSE MEMBER UNIFIER HOW LONG

Community of create self-selection passion as long as the
Practice expand based on commitment relevance to the
knowledge expertise or identification topic and value
develop passion for a with the group and interest in
individual topic/ area and its learning
capabilities expertise together

Project Teams accomplish a direct role in project's goals predetermined-
specified task accomplishing and milestones when has been
the task completed

What do ThinkBizers believe?

Are we or we are not a CoP?

Goals of...
Goals of ThinkBiz

Goals of Reasearch & Visualization

Goals of Online Branding

Goals of Knowledge Base

...CoP or Project

Strategy and performance

..tegy-domain-community-
practice-performance-learning-
sharing-stewarding-strategy-
domain-community-practice-performace-
learning-sharing-stewarding-stra..

How can we record knowledge?

recognise a 'template'

the 'template' has stages

describe its stage

Pitching Events | Categorize

Find out Top Level Categories

Define further segments

Knowledge Management Enablers
Internet

Data Warehouses

Document Repositories

Best Practices Repositories

Knowledge Management Enablers(2)
Teleconference tools

Data Mining Tools

Decision Support Tools

Knowledge Collection & Representation tools

"The use of any electronic technology to aid
in the acquisition and development of
knowledge and understanding in order to
demonstrable and positively influence
behaviors."

Two ways of e-learning:

Online: use of information via the Internet

Offline: use of information which is stored
on computer or external drive

Purposes of e-learning:

1) help people who don’t attend any
courses due to distance

2) training business staff

The most important

Feedback (from learners)
which can be used by others later.

E-learning tools
Learning Management System (LMS)
helps us to build a platform:

a) the content is structured by sections
and subsections (like a course)

b) forums can be used for brainstorming
and collection of feedback

c)self-assessment

Personal Learning Environments (PLS)
are systems that help learners take control of
and manage their own learning.
It is based on LMS.

The concept of the game (gamification) can be
used in order to approach the user.

Thank You

Leon Gavalas
Vassiliki Giannakara
Maria Vorilla
Athens University of Economics And Business – ThinkBiz

Flexible learning platform that augments professional development by providing: 1) Mobile and online resources for lifelong learning in context of professional practice. 2) Predictive, intelligent tools to customize learning for professionals facing changing needs and technologies. 3) Opportunities for professionals to develop tangible and intangible benefits through learning communities and portfolios showing growth in their field.

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Knowledge Management Workshop - ThinkBiz

1. Workshop Knowledge Management & E-learning www.thinkbiz.gr

2. Knowledge is … important

4. Knowledge as… • Competitive Advantage • Tool for Exploration – Learn & Absorptive Capacity – Develop core capabilities

5. Knowledge is hidden in more than one things…

6. Knowledge Based Business Processes

7. Community Activities

8. Knowledge is… Knowledge, unlike information, is associated with action, based on practical experience and aims at a specific target

9. Types of Knowledge

10. 1. Encoded Knowledge “Know What…”

11. 2. Embodied Knowledge “Know How…”

12. 3. Embedded Knowledge “Know When and Who…”

13. 4. Embrained Knowledge “Know Why…act in a certain way”

14. 5. Encultured Knowledge “Know Whether…this affects the organization”

15. Organizational Knowledge Explicit – structured Tacit – in human brain Data, models, Experiences, attitude, Best practices intuitution

17. Where is our knowledge? Processes Events People

19. “no one knows everything everyone knows something all knowledge resides in networks” Pierre Levy

20. Community of Practice (CoP) Networking/Community of Practice VS Community and Practicioners

21. Community of Practice Definition

22. Community of Practice (CoP) This is where best practises & innovations 1st emerge and inentified solutions to shared problems

23. CoP VS Project Teams CATEGORY PURPOSE MEMBER UNIFIER HOW LONG Community of create self-selection passion as long as the Practice expand based on commitment relevance to the knowledge expertise or identification topic and value develop passion for a with the group and interest in individual topic/ area and its learning capabilities expertise together Project Teams accomplish a direct role in project's goals predetermined- specified task accomplishing and milestones when has been the task completed

24. What do ThinkBizers believe? Are we or we are not a CoP?

25. Goals of... Goals of ThinkBiz Goals of Reasearch & Visualization Goals of Online Branding Goals of Knowledge Base ...CoP or Project

26. Strategy and performance ..tegy-domain-community- practice-performance-learning- sharing-stewarding-strategy- domain-community-practice-performace- learning-sharing-stewarding-stra..

27. How can we record knowledge? recognise a 'template' the 'template' has stages describe its stage

28. Pitching Events | Categorize Find out Top Level Categories Define further segments

29. Knowledge Management Enablers Internet Data Warehouses Document Repositories Best Practices Repositories

30. Knowledge Management Enablers(2) Teleconference tools Data Mining Tools Decision Support Tools Knowledge Collection & Representation tools

31. E-learning

32. "The use of any electronic technology to aid in the acquisition and development of knowledge and understanding in order to demonstrable and positively influence behaviors."

33. Two ways of e-learning: Online: use of information via the Internet Offline: use of information which is stored on computer or external drive

34. Purposes of e-learning: 1) help people who don’t attend any courses due to distance 2) training business staff

36. The most important Feedback (from learners) which can be used by others later.

37. E-learning tools Learning Management System (LMS) helps us to build a platform: a) the content is structured by sections and subsections (like a course) b) forums can be used for brainstorming and collection of feedback c)self-assessment

38. Personal Learning Environments (PLS) are systems that help learners take control of and manage their own learning. It is based on LMS.

39. The concept of the game (gamification) can be used in order to approach the user.

40. 2 ways could be useful: a) user can create a profile where he can receive updates for specific contents and he can send his feedback b) user can collect points by filling evaluation tests; by doing this he will have the chance to be a leader of some kind of group (competition).

41. Thank You Leon Gavalas Vassiliki Giannakara Maria Vorilla Athens University of Economics And Business – ThinkBiz

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Knowledge Management Workshop - ThinkBiz

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