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Workshop
Knowledge Management & E-learning




            www.thinkbiz.gr
Knowledge is  important
Knowledge Management Workshop - ThinkBiz
Knowledge as
 Competitive Advantage



 Tool for Exploration
   Learn & Absorptive Capacity
   Develop core capabilities
Knowledge is hidden
in more than one things
Knowledge Based
Business Processes
Community
 Activities
Knowledge is


Knowledge, unlike information,
   is associated with action,
 based on practical experience
  and aims at a specific target
Types of Knowledge
1. Encoded Knowledge

     Know What
2. Embodied Knowledge

      Know How
3. Embedded Knowledge

   Know When and Who
4. Embrained Knowledge

 Know Whyact in a certain way
5. Encultured Knowledge

Know Whetherthis affects the organization
Organizational Knowledge




 Explicit  structured   Tacit  in human brain
 Data, models,           Experiences, attitude,
 Best practices          intuitution
Knowledge Management Workshop - ThinkBiz
Where is our knowledge?
       Processes
        Events
        People
Knowledge Management Workshop - ThinkBiz
no one knows everything
     everyone knows something
all knowledge resides in networks
             Pierre Levy
Community of Practice (CoP)


Networking/Community of Practice

              VS

  Community and Practicioners
Community of Practice Definition
Community of Practice (CoP)


This is where

best practises & innovations       1st
                               emerge and
                                inentified
solutions to shared problems
CoP VS Project Teams

CATEGORY        PURPOSE          MEMBER           UNIFIER           HOW LONG

Community of    create           self-selection   passion           as long as the
Practice        expand           based on         commitment        relevance to the
                knowledge        expertise or     identification    topic and value
                develop          passion for a    with the group    and interest in
                individual       topic/ area      and its           learning
                capabilities                      expertise         together


Project Teams   accomplish a     direct role in   project's goals   predetermined-
                specified task   accomplishing    and milestones    when has been
                                 the task                           completed
What do ThinkBizers believe?




   Are we or we are not a CoP?
Goals of...
Goals of ThinkBiz

Goals of Reasearch & Visualization

Goals of Online Branding

Goals of Knowledge Base

                            ...CoP or Project
Strategy and performance



       ..tegy-domain-community-
    practice-performance-learning-
     sharing-stewarding-strategy-
domain-community-practice-performace-
   learning-sharing-stewarding-stra..
How can we record knowledge?


recognise a 'template'

the 'template' has stages

describe its stage
Pitching Events | Categorize


          Find out Top Level Categories




          Define further segments
Knowledge Management Enablers
Internet

Data Warehouses

Document Repositories

Best Practices Repositories
Knowledge Management Enablers(2)
Teleconference tools

Data Mining Tools

Decision Support Tools

Knowledge Collection & Representation tools
E-learning
"The use of any electronic technology to aid
   in the acquisition and development of
 knowledge and understanding in order to
   demonstrable and positively influence
                 behaviors."
Two ways of e-learning:


Online: use of information via the Internet

Offline: use of information which is stored
on computer or external drive
Purposes of e-learning:


1) help people who dont attend any
courses due to distance

2) training business staff
Knowledge Management Workshop - ThinkBiz
The most important

    Feedback (from learners)
which can be used by others later.
E-learning tools
Learning Management System (LMS)
helps us to build a platform:

a) the content is structured by sections
and subsections (like a course)

b) forums can be used for brainstorming
and collection of feedback

c)self-assessment
Personal Learning Environments (PLS)
are systems that help learners take control of
       and manage their own learning.
             It is based on LMS.
The concept of the game (gamification) can be
     used in order to approach the user.
2 ways could be useful:
a) user can create a profile where he can
   receive updates for specific contents
   and he can send his feedback

b) user can collect points by filling
   evaluation tests; by doing this he will
   have the chance to be a leader of
   some kind of group (competition).
Thank You

                Leon Gavalas
              Vassiliki Giannakara
                Maria Vorilla
Athens University of Economics And Business  ThinkBiz

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