training-21-c
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The document discusses how the training function in organizations needs to change to reflect the evolving 21st century workplace. It notes that work environments have become increasingly complex, blurring the lines between work, home and play. This requires training to move from a focus on best practices to supporting emergent and collaborative practices. The document advocates for a new "wirearchy" model of work based on information sharing and a two-way flow of authority. It suggests training should emphasize probing environments, sense-making, and responding in a way that connects workers and supports collaborative work and learning.
training-21-c
- 1. The Training Department in the 21st Century Workplace How will the training function need to change to re鍖ect the workplace? Harold Jarche www.jarche.com Saturday, 22November, 2008 1
- 2. Work The way that we have worked, and what we consider employment, has changed through the centuries Saturday, 22November, 2008 2
- 3. 19th Century The work environment was relatively simple and best practices for management and communications were developed that still inform many of our current work practices. Saturday, 22November, 2008 3
- 4. 20th Century http://鍖ickr.com/photos/brianhendrix/ The information age emerged and organisations had to deal with complicated environments. The 鍖ood of management books is an example that there was no single best practice, only good practices. Saturday, 22November, 2008 4
- 5. 21st Century http://鍖ickr.com/photos/8594424@N07/ Our work environments are becoming complex, blurring the lines between work, home and play. We now have access to anyone at anytime. Saturday, 22November, 2008 5
- 6. Cyne鍖n Framework Simple - Cause & Effect Obvious Complicated - Cause & Effect needs Analysis Complex - Cause & Effect only seen in Retrospect Chaotic - No Relation between Cause & Effect More info: http://www.cognitive-edge.com/ Saturday, 22November, 2008 6
- 7. Complex Environments Mean that we need to Probe (Act) 19th C. Best Practices Sense Categorize Respond SIMPLE 20th C. Good Practices Sense Analyze Respond COMPLICATED 21st C. Emergent Practices Probe Sense Respond COMPLEX Saturday, 22November, 2008 7
- 8. Indicators of Change Digital tools democratize access to information Hyperlinks subvert hierarchy Its a ubiquitously connected & pervasively proximate world Crowd-sourcing Beta releases Saturday, 22November, 2008 8
- 9. Industrial Hierarchy management knows best the outside world Management Workers Saturday, 22November, 2008 9
- 10. Networked Reality the outside world Workers the ? ldr wo ou ts de ide tsi Management wo ou rld e th Saturday, 22November, 2008 10
- 11. Wirearchy a new model for work Saturday, 22November, 2008 11
- 12. Wirearchy "a dynamic two-way flow of power and authority based on information, knowledge, trust and credibility, enabled by interconnected people and technology" - Jon Husband http://wirearchy.com/ Saturday, 22November, 2008 12
- 13. First we have to take action: Probe 21st C. Emergent Practices Probe Sense Respond COMPLEX ENVIRONMENT Saturday, 22November, 2008 13
- 14. A New Model for Work & Learning 2) Sense- Management 3) Responding making Information Knowledge & Trust Workers 1) Probing Saturday, 22November, 2008 14
- 15. Probe Sense Respond Saturday, 22November, 2008 15
- 16. Training c. 21st Century Supporting Work in Complex Environments 2) Emergent 3) Tools Practices Connecting Communicating 1) Collaborative Work/Learning Saturday, 22November, 2008 16
- 17. How do I start? Saturday, 22November, 2008 17
- 18. Be an active & continuous learner Be a lurker (passive participant) LISTEN Communicate what you observe Continuously collect feedback, not just after courses Make it easy to share information by simplifying & synthesizing Use Web Networks as research tools Saturday, 22November, 2008 18
- 19. Cartoons: gapingvoid.com Contact: harold@jarche.com Saturday, 22November, 2008 19