Understanding Argos
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The document discusses three main customer experiences - Fast Track, Pay & Collect, and Service - at Argos digital stores based on customer feedback. For Fast Track, customers felt the experience was friendly, modern, and met basic needs for a quick shopping trip when items were known. However, some lacked guidance on the technology. Pay & Collect customers felt the experience was modern but found information browsing rather than searching, and staff lacked product knowledge and were insufficient. For Service, the environment was nice but lacked dedicated staff to answer questions and provide expertise about specific products.
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Suit Up Summit AgendaNicola Wilson
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The document outlines the schedule for a two-day Suit Up Summit. On Saturday, the schedule includes sessions on purpose, owning markets, leading in sales, and planning for the future. Sunday focuses on designing customer experiences, working in open spaces, pushing boundaries, and having food and fun. Both days start with a welcome session and close out in the late afternoon.Tmp track
Tmp trackNicola Wilson
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This document provides instructions for a sales simulation exercise where participants will practice selling themselves, a mobile phone, and pitching a mobile app development company to a prospective client. Participants are asked to role play common sales scenarios like an elevator pitch about themselves, selling a used mobile phone, and a cold call to an online fashion company found on LinkedIn.Tmp track
Tmp trackNicola Wilson
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This document provides sales role-playing scenarios to practice selling skills, including selling yourself in a minute, pitching a mobile phone, and approaching the managing director of a mobile app company as a salesperson through a cold call on LinkedIn about an online fashion company.Purpose of icx (tmp)
Purpose of icx (tmp)Nicola Wilson
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The document discusses the global issues of youth unemployment and skills mismatches driving the need for the Global Talent Technology programme, which aims to connect UK organizations with international tech talent to fill an estimated 300,000 IT job openings by 2023, particularly those requiring both technical know-how and business/communication skills. It also briefly profiles an individual named Nakul who found opportunities through the programme.Customer loyalty
Customer loyaltyNicola Wilson
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The document discusses building customer loyalty through engagement with partners and trainees. It emphasizes treating others, including partners and trainees, with respect and addressing their needs. This includes creating timelines to set clear expectations, providing trainee support through the onboarding process, and using the "CEPT" framework of Conversation, Engagement, Process Improvement, and Talent to strengthen relationships. Developing customer loyalty requires ongoing engagement and a commitment to continuous improvement.Case studies 
Case studies Nicola Wilson
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Procter & Gamble is a leading consumer products company looking to bolster their finance team with Arabic and French speakers. As the HR recruiter used to be part of AIESEC, they could provide international interns to fill these language needs.
EMC is a leading computing company that appears to have an older workforce and is seeking a new strategy to engage students. AIESEC could help attract young, diverse graduates to EMC through their global internship program.
Breeze IT is a small software company expanding into new industries and locations. They have various language and experience needs that could be met through AIESEC international interns seeking experience in bespoke software development.
Modabound,Becoming a sales guru (II)
Becoming a sales guru (II)Nicola Wilson
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This document discusses key aspects of becoming a successful salesperson. It covers understanding the entire sales process from marketing and prospecting potential customers to closing deals. The document stresses the importance of having confidence throughout the sales process to successfully close sales.Q4 handout
Q4 handoutNicola Wilson
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This quarterly plan outlines 3 focuses for May, June and July. Focus 1 details key activities that need to be completed. Focus 2 lists what the individual needs to do to achieve their goals. Focus 3 describes what members must do and the skills they require to succeed.Q3 handout
Q3 handoutNicola Wilson
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The document outlines a quarterly plan with 3 focuses: 1) key activities such as contacting companies and scheduling meetings, 2) actions members need to take such as attending meetings, and 3) skills members need to develop. Realizations and fundraising targets are not provided but will be tracked for the quarter.Understanding Argos
- 1. Understanding Argos & What people want from their experience shopping There are three main customer experiences in the new digital Argos store: Fast Track, Pay & Collect and Service. Findings from each of these di鍖erent customer experiences. Fast Track (similar to partners who want a quick & e鍖cient experience or are re-raising) 1. How do you feel when you walk in and around the shop? Friendly Modern Up-to-date with Technology No guidance with the Technology 2. Can you find all of the information you needed easily? Sta鍖 were supportive 3. How do the sta鍖 communicate & engage with you? Easily accessible Approachable Young sta鍖 4. How is the experiences meeting your needs? Meet our basic needs for a fast and shopping experience when I knew what I wanted. 5. What do you enjoy about your experience shopping there? Refreshing Interactive Experience based on prior knowledge pAY & COLLECT 1. How do you feel when you walk in and around the shop? I felt like it was modern I felt excited I felt confused It felt interactive I felt lost I felt like I was in apple 2. Can you find all of the information you needed easily? The description of the products was good but they need to improve on their catagorising The sta鍖 couldnt provide us with all of the information we needed. We found information when browsing rather than searching specifically for something
- 2. 3. How do the sta鍖 communicate & engage with you? They were friendly and smiled They did not take initiative There were not enough sta鍖 to deal with requests 4. How is the experiences meeting your needs? Basic things & information was easily accessible There was insurance available for products They have a 30 refund policy Suitable for quick shopping when you know what you want 5. What do you enjoy about your experience shopping there? Delivery of the product took a long time Some items were unavailable Modern customer experience Fun to use the ipads You are able to talk to people in the shop & interact with them to answer your questions Service 1. How do you feel when you walk in and around the shop? Impressed by the facilities Lack of sta鍖 dedicated to answering customers questions 2. Can you find all of the information you needed easily? Yes: it was interactive and intuitive 3. How do the sta鍖 communicate & engage with you? Yes: it was interactive and intuitive 4. How is the experiences meeting your needs? No specific knowledge and expertise 5. What do you enjoy about your experience shopping there? Nice environment to shop in: clean, sleek, clutter free feel Conclusion: for the target profile of professionals based around Old Street the service met their needs. The experience was bad if you were looking for specific information about the di鍖erent products.