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Unit2,topic 6 h.k.

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Brahmas Pandey
Brahmas Pandey

This document outlines a unit on maintenance service in hotel guest rooms. It includes 2 periods of instruction covering: 1) Learning objectives which are for students to be familiar with and know how to offer good maintenance service in a hotel. 2) Background information including how hotel employees should work as a team and the types of scheduled and preventive maintenance. 3) Discussion and facilities recognition activities including specific maintenance work, looking at pictures, and group presentations.

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Unit 2 Housekeeping Topic 6 Maintenance Service in the Guest Room (2 periods)
Maintenance working
Learning procedures: 1. Learning objectives 2. Background information 3. Discussion and facilities recognition 4. Listening activities 5. Notes 6. In- class exercises 7. Further development activities 8. Assignment
Learning objectives 1. Students are required to be familiar with the maintenance service in a hotel. 2. Students are required to know how to offer a good maintenance service. Home
Background information Hotel employees should appear organized and work as a team.
Background Information Watch this video and read the following material and then work out the main task of the maintenance department. hotel maintenance - Video.flv A plan to do maintenance work in the future is usually of two types and that is scheduled maintenance and preventive maintenance. Scheduled maintenance is that type of work that requires longer durations to complete, planning of manpower and tools and materials required, co- ordination with other trades and possibly outside contractors.
Background information Maintaining the highest Standard of room Home
Discussion and Facilities Recognition Activities: 1. Discuss some specific maintenance work in a hotel. 2. Look at the following pictures, and have a discussion with two in a pair. ( Pictures). 3. Two or three groups are chosen to make a presentation about their discussion.
Facilities introduction
Home
Listening activities 1. Listen & answer Dialogue 1) What is wrong with the toilet in Room 3103 and what is the guest name? 2) Is there any thing else to be repaired? 2. Oral practice Dialogue Listen to the dialogue again and repeat, paying attention to the fluency and tone of your voice.
Dialogue : There is something wrong with the toilet. G=Guest, A=hotel clerk A, B=hotel clerk B A鐚Housekeeping. What can I do for you? G鐚Yes, there seems to be something wrong with the toilet. A鐚I am sorry to hear that. Well have someone to fix it for you right away. Whats your room number, please? G鐚3103 A: 3103, Mr. Smith, am I right? Dont worry. Our worker will arrive in a moment. G: Right, thank you. (Three minutes later, there is a knock on the door.) B鐚May I come in?
Dialogue : There is something wrong with the toilet G鐚Come in鐚 B鐚The toilet is not working well, is it, Mr. Smith? G鐚No, it isnt. The toilet doesnt flush. B鐚Let me see. Oh鐚its cloggedIts all right now. You may try it. G鐚Yes, its working now. Thank you. B鐚Youre welcome. Anything else鐚 G鐚The water tap drips all night long. I can hardly sleep. B鐚Im very sorry, sir. Some part needs to be replaced. I will be back soon. Home
Notes 1. Words and Expression 2. Useful sentences 1). There is a terrible smell in my bathroom. 2). My toilet overflowed. 3). My sink/ceiling is leaking. 4). The picture is wobbly鐚 5). The air conditioner /refrigerator/heating system/TVisnt working.
Maintenance worker We are always at your best service. Home
In class exercises 1.Make up a dialogue based on the given situation with your partner and act it out. G: You are a guest. You complain that the toilet bowl flushes. C: You are a hotel clerk. You get the necessary information and promise to have it fixed by a plumber in 5 minutes. 2. Presentation: What role do you think the Housekeeping Department plays in a hotel? Home
Further development activities 1. Have a discussion about how to offer quality service to guests. 2. Watch the video and make another situational dialogue with your partner. Home
Assignments 1. Report Have a discussion and work out a report about maintenance work in a hotel according to the following: A: Your partner lists all kinds of possible facilities problems in a hotel. You try to work out ways to solve them. B: Give opinions about the work of the maintenance department of a hotel. Home

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Unit2,topic 6 h.k.

  • 1. Unit 2 Housekeeping Topic 6 Maintenance Service in the Guest Room (2 periods)
  • 3. Learning procedures: 1. Learning objectives 2. Background information 3. Discussion and facilities recognition 4. Listening activities 5. Notes 6. In- class exercises 7. Further development activities 8. Assignment
  • 4. Learning objectives 1. Students are required to be familiar with the maintenance service in a hotel. 2. Students are required to know how to offer a good maintenance service. Home
  • 5. Background information Hotel employees should appear organized and work as a team.
  • 6. Background Information Watch this video and read the following material and then work out the main task of the maintenance department. hotel maintenance - Video.flv A plan to do maintenance work in the future is usually of two types and that is scheduled maintenance and preventive maintenance. Scheduled maintenance is that type of work that requires longer durations to complete, planning of manpower and tools and materials required, co- ordination with other trades and possibly outside contractors.
  • 7. Background information Maintaining the highest Standard of room Home
  • 8. Discussion and Facilities Recognition Activities: 1. Discuss some specific maintenance work in a hotel. 2. Look at the following pictures, and have a discussion with two in a pair. ( Pictures). 3. Two or three groups are chosen to make a presentation about their discussion.
  • 10. Home
  • 11. Listening activities 1. Listen & answer Dialogue 1) What is wrong with the toilet in Room 3103 and what is the guest name? 2) Is there any thing else to be repaired? 2. Oral practice Dialogue Listen to the dialogue again and repeat, paying attention to the fluency and tone of your voice.
  • 12. Dialogue : There is something wrong with the toilet. G=Guest, A=hotel clerk A, B=hotel clerk B A鐚Housekeeping. What can I do for you? G鐚Yes, there seems to be something wrong with the toilet. A鐚I am sorry to hear that. Well have someone to fix it for you right away. Whats your room number, please? G鐚3103 A: 3103, Mr. Smith, am I right? Dont worry. Our worker will arrive in a moment. G: Right, thank you. (Three minutes later, there is a knock on the door.) B鐚May I come in?
  • 13. Dialogue : There is something wrong with the toilet G鐚Come in鐚 B鐚The toilet is not working well, is it, Mr. Smith? G鐚No, it isnt. The toilet doesnt flush. B鐚Let me see. Oh鐚its cloggedIts all right now. You may try it. G鐚Yes, its working now. Thank you. B鐚Youre welcome. Anything else鐚 G鐚The water tap drips all night long. I can hardly sleep. B鐚Im very sorry, sir. Some part needs to be replaced. I will be back soon. Home
  • 14. Notes 1. Words and Expression 2. Useful sentences 1). There is a terrible smell in my bathroom. 2). My toilet overflowed. 3). My sink/ceiling is leaking. 4). The picture is wobbly鐚 5). The air conditioner /refrigerator/heating system/TVisnt working.
  • 15. Maintenance worker We are always at your best service. Home
  • 16. In class exercises 1.Make up a dialogue based on the given situation with your partner and act it out. G: You are a guest. You complain that the toilet bowl flushes. C: You are a hotel clerk. You get the necessary information and promise to have it fixed by a plumber in 5 minutes. 2. Presentation: What role do you think the Housekeeping Department plays in a hotel? Home
  • 17. Further development activities 1. Have a discussion about how to offer quality service to guests. 2. Watch the video and make another situational dialogue with your partner. Home
  • 18. Assignments 1. Report Have a discussion and work out a report about maintenance work in a hotel according to the following: A: Your partner lists all kinds of possible facilities problems in a hotel. You try to work out ways to solve them. B: Give opinions about the work of the maintenance department of a hotel. Home