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息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 1息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 2息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL
lets not;
just, make things
change,
lets make things
better
WIPRO DIGITAL
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 3息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL
design is not just different
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 4息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL
design is better
THINKING, BEHAVIOUR, INVENTION, GOVERNANCE
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 5息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL
design thinking
reduces risk,
increases adoption.
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 6息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 9
UNIQUE PERSPECTIVES,
UNIQUE OPPERTUNITIES,
UNIQUE PEOPLE
LEARNING FROM
THE PAST AND PRESENT,
BUILDING THE FUTURE
TAKING RISKS
EARLY TO AVOID
RISKS LATER
design thinking = better =
rapid smarter people
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 7息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 9
CHANGES THE
RULES AND
JUMPS AHEAD
DISRUPTIVE,
ENGAGING, VIRAL,
AGGRESSIVE CHANGE
FOR CUSTOMERS, FOR
BUSINESS, FOR SOCIETY,
FOR THE FUTURE
design thinking = better =
benefits dramatic win
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 8息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 9
ENTREPRENEURS,
MARKETERS, CREATIVE
SCIENTISTS, DESIGNERS
CHANGE FROM,
CHANGE TO, CHANGE
FOR, CHANGES TO
BECOME XX
DO IT RIGHT
ONCE AND
IT WORKS
design thinking = better =
value measure experts
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 9
TO MAKE BETTER, A DESIGN STANDARD
think big
Refine Requirement
Create UX / Visual Concepts
Create UX / Visual Designs
Combine UX / Visual into Models
+
+
+
+
DIGITAL EXCELLENCE
Target Audience
Voice of the Customer
Design Process
Style Guides
Assets
+
+
+
+
+
Governance
Design Thinking
Service Design
Core Standards
+
+
+
+
EVOLVE EVOLVEEVOLVE
DIGITAL MANAGEMENTDIGITAL BUSINESS
program projectenterprise
REFINE
KNOWLEDGE
REFINE
KNOWLEDGE
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 10
TO MAKE BETTER, A REAL OPTION
think process
User stories
User ecosystem
User workflow
Holistic Customer
Journeys
Mood board
Information audit
Market research
refine
REQUIREMENTS
Experience
framework
Phased thinking
Brand values
Visual thematics
Show and tell
User journeys
Map paths
Contextual
support points
Information
architecture
Show and tell
Interactive library
Logical ergonomics
Style guides
Asset index
Show and tell /
socialization
model
INTERACTIVE
WIREFRAMES
Interactions
(wireframes or
models)
Assets
Customer
Experience
Deviations
deliver
INTO BACKLOG/
REVIEW
design
STATIC WIREFRAMES
concept
SKETCHES
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 11
think people
巽
design studio
design
governance
design
thinking
design
strategy
Digital Visual
Designer
Digital Content
Author
Creative
Technologist
Digital
Producer
TO MAKE BETTER, A CONSTANT BEHAVIOR
Experience
Consultant
Studio
Director
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 12
wipro digital story
HOW WE WORK
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 13
strategy
design
technology
by bringing capabilities
AT THE CONVERGENCE OF
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 14
interaction
integration
insight
strategy
design
technology
by focusing on
ON THE BITS THAT MATTER
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 15
with solutions and services
THAT LEAD TO DIGITAL INNOVATIONS
digital maturity
assessment
digital
strategy
digital
organisation
design
service design
user centered
design
innovation
digital platforms
& solutions
digital
architecture &
customer journey
engineering
digitized shared
services &
optimisation
interaction
design
customer journey
design
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 16
a better reality
USER CENTERED DESIGN STUDIO
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 17
partnership
establish digital
platform & solutions
digitize enterprise
operations
orient & evolve your
digital strategy
deliver via agile
engineering
establish your
digital lab
partnership
establish your
design office
thereby, partnering with you
ON YOUR DIGITAL TRANSFORMATION TO
息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 18
thank you
WE WELCOME YOUR
COMMENTS &
FEEDBACK
wiprodigital.com
K a r l S m i t h
Partner, Global Head of Design
Wipro Digital
Mob: +44 07712588787
karl.smith@wipro.com

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  • 1. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 1息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL
  • 2. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 2息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL lets not; just, make things change, lets make things better WIPRO DIGITAL
  • 3. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 3息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL design is not just different
  • 4. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 4息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL design is better THINKING, BEHAVIOUR, INVENTION, GOVERNANCE
  • 5. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 5息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL design thinking reduces risk, increases adoption.
  • 6. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 6息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 9 UNIQUE PERSPECTIVES, UNIQUE OPPERTUNITIES, UNIQUE PEOPLE LEARNING FROM THE PAST AND PRESENT, BUILDING THE FUTURE TAKING RISKS EARLY TO AVOID RISKS LATER design thinking = better = rapid smarter people
  • 7. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 7息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 9 CHANGES THE RULES AND JUMPS AHEAD DISRUPTIVE, ENGAGING, VIRAL, AGGRESSIVE CHANGE FOR CUSTOMERS, FOR BUSINESS, FOR SOCIETY, FOR THE FUTURE design thinking = better = benefits dramatic win
  • 8. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 8息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 9 ENTREPRENEURS, MARKETERS, CREATIVE SCIENTISTS, DESIGNERS CHANGE FROM, CHANGE TO, CHANGE FOR, CHANGES TO BECOME XX DO IT RIGHT ONCE AND IT WORKS design thinking = better = value measure experts
  • 9. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 9 TO MAKE BETTER, A DESIGN STANDARD think big Refine Requirement Create UX / Visual Concepts Create UX / Visual Designs Combine UX / Visual into Models + + + + DIGITAL EXCELLENCE Target Audience Voice of the Customer Design Process Style Guides Assets + + + + + Governance Design Thinking Service Design Core Standards + + + + EVOLVE EVOLVEEVOLVE DIGITAL MANAGEMENTDIGITAL BUSINESS program projectenterprise REFINE KNOWLEDGE REFINE KNOWLEDGE
  • 10. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 10 TO MAKE BETTER, A REAL OPTION think process User stories User ecosystem User workflow Holistic Customer Journeys Mood board Information audit Market research refine REQUIREMENTS Experience framework Phased thinking Brand values Visual thematics Show and tell User journeys Map paths Contextual support points Information architecture Show and tell Interactive library Logical ergonomics Style guides Asset index Show and tell / socialization model INTERACTIVE WIREFRAMES Interactions (wireframes or models) Assets Customer Experience Deviations deliver INTO BACKLOG/ REVIEW design STATIC WIREFRAMES concept SKETCHES
  • 11. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 11 think people 巽 design studio design governance design thinking design strategy Digital Visual Designer Digital Content Author Creative Technologist Digital Producer TO MAKE BETTER, A CONSTANT BEHAVIOR Experience Consultant Studio Director
  • 12. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 12 wipro digital story HOW WE WORK
  • 13. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 13 strategy design technology by bringing capabilities AT THE CONVERGENCE OF
  • 14. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 14 interaction integration insight strategy design technology by focusing on ON THE BITS THAT MATTER
  • 15. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 15 with solutions and services THAT LEAD TO DIGITAL INNOVATIONS digital maturity assessment digital strategy digital organisation design service design user centered design innovation digital platforms & solutions digital architecture & customer journey engineering digitized shared services & optimisation interaction design customer journey design
  • 16. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 16 a better reality USER CENTERED DESIGN STUDIO
  • 17. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 17 partnership establish digital platform & solutions digitize enterprise operations orient & evolve your digital strategy deliver via agile engineering establish your digital lab partnership establish your design office thereby, partnering with you ON YOUR DIGITAL TRANSFORMATION TO
  • 18. 息 2014 WIPRO LTD | WWW.WIPRODIGITAL.COM | CONFIDENTIAL 18 thank you WE WELCOME YOUR COMMENTS & FEEDBACK wiprodigital.com K a r l S m i t h Partner, Global Head of Design Wipro Digital Mob: +44 07712588787 karl.smith@wipro.com