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Level G at Accenture.
• Worked as a Process Associate and SPOC (Single Point of Contact) in Tata Consultancy Services Limited - BPO in a non-voice process.
• Overall 3.7 years of experience in TCS Company as well as in the EMM Classification team.
• Being SPOC had been responsible for resolving client queries, giving training to new team members, carrying out the quality check for the whole team in apps classification of Android and iOS platform.
• Also, worked as the approver of the data the team classified.
• Innovative and out-of-the-box thinker in the process. Easily identifies the limitations of tools used and finds ways how to improve and enhance that. Handled multiple work pressure...

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