A dynamic, team spirited and performance driven professional, having 16 years of rich experience in IT industry. Currently associated with Hewlett Packard Enterprise Ltd as a Service Delivery Manager (Managed IT Services), responsible for e2e management of remote delivery, managing customer SLA’s, Escalations and transitioning new accounts and operational excellence. Managing multiple technology teams of 40 engineers. ITIL V3 Certified Professional (Intermediate - Service Operations)