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Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Digital Innovation and Customer Success Hacker
Industry
Technology / Software / Internet
Website
About
I’ve developed several skills over a varied career. I’m good at making customers successful, engaging and enthusing stakeholders, making and communicating the complex simply and managing business programmes innovatively. I've started and grown innovative businesses and implemented new business practices in global organisations, including my own. The best part of my career has been spent understanding the impact of technology (especially internet and mobile) on business and helping organisations implement them to become more innovative. I'm also a big fan of start-ups and start-up methodology to foster innovation so help them and implement their practices wherever I can. Access my full ...
Contact Details

Presentations(6)Ìý

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Customer Success Management - Experience Hacking in the Subscription Age
Customer Success Management - Experience Hacking in the Subscription AgeCustomer Success Management - Experience Hacking in the Subscription Age
Customer Success Management - Experience Hacking in the Subscription Age
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Getting started with social business
Getting started with social businessGetting started with social business
Getting started with social business
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Social Software: Selection, Implementation and Adoption
Social Software: Selection, Implementation and AdoptionSocial Software: Selection, Implementation and Adoption
Social Software: Selection, Implementation and Adoption
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