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Perth, Western Australia Australia

Director

Apparel / Fashion

I am customer experience innovator, delivering outcomes that allow enterprises to achieve continuous and deliberate improvement in the customer experiences they deliver, and the empowerment and enablement of those who deliver them. Applying the lessons learned from over 25 years developing and and delivering award winning customer management capabilities for an extensive portfolio of clients I have developed BBB's unique SPEC© framework and Think for Success programs. Their application consistently delivers outstanding results for clients in all areas of customer management - sales, retention, customer service, receivables and employee effectiveness- higher revenue, lower costs, ha...