Administer and deliver Frontline Customer Care and Sales Training Programme
Provide effective and blended learning approaches to all training participants on a diverse range of subjects
Ensure quality training programmes are developed, customized, approved, maintained, revised and properly documented as required
Develop, customize and maintain related training support materials which will aid trainers in delivery of training
Develop extensive training plan to address all job functions and ensure proper execution of same on an annual basis
Create well-rounded e-learning modules and deploy via LMS and Mobile Learning portals
Provide appropriate intervention p...