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communication customer relationship management leadership supervisory staff discipline management customer experience problem solving handling complaints self motivation leadership development personal branding islamic motivation coaching excellence personal leadership task management marketing communications conflict leading managing people feedbacks talent management success ethics performance decision making customer service sales training self confidence management skills quran public speaking presentation skills team business communication skills self endurance keterampilan diri english writing mindmap sales selling skills logistics driving skills spiritual social physical mental health grooming strategy executives leadership stress delegation skills competencies people management culture importance of people gen y edward de bono relationships pro human resources law industrial relations planning islam religion allah god juz amma solat doa wirid sembahyang non muslims truth cabaran kerja sikap positif pekerja cemerlang berjaya dalam hidup motivasi penyelia ketua kumpulan pemimpin pengurus automotive services managing boss time management domestic inquiry employee relation excellence customer service strategic planning organizing stafffing controlling organization critical thinking transformation will power integrity solutions influence goal setting leadership fundamentals types of leadership hospitality stress management customer retention personal development talent development ea 1955 employment act 1955 business model