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Greater Los Angeles Area United States

Director Customer Experience

Medical / Health Care / Pharmaceuticals

Experienced customer loyalty leader skilled in driving customer centric culture transformation, developing/executing customer experience strategies and solutions that delivers a seamless enterprise-wide experience resulting in customer loyalty and brand advocacy. Summary of Qualifications • Develop comprehensive customer experience strategies (with annual customer plans) • Drive culture transformation- from internal focused /siloed driven mentality to an “Outside looking in” cross function collaboration and execution •Implement Integrated Voice of Customer Programs (Net Promoter System) •Process reengineering expert of consumer experience journeys (touch point mapping). •Cus