Personal Information
Organization / Workplace
Greater Salt Lake City Area United States
Occupation
Workforce Management Analyst II
Industry
Telecom / Mobile
Website
http://taylorlybbert.com/About
Retain $14 million in total annual revenue. Provide workforce management solutions for eight accounts with 300 FTE. Analyze volume and workflow to achieve service level and other explicit goals. Recommend hiring and timing for training.
• Attain profitability goals by ensuring staff are engaged at target levels.
• Achieve high client satisfaction by meeting key metrics (service level, abandonment rate).
• Attain very high satisfaction among operations directors through responsiveness.
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