profilePage

I am a senior customer service management professional with well-developed skills in motivating and leading teams, developing innovative solutions and maximising commercial outcomes. 

I consistently achieve customer satisfaction rankings, improvements to bottom line and turnaround of under-performing operations.  

I have strong strengths in problem solving and driving change.

SUMMARY 
•	Leadership in life-cycle of the customer journey
•	People management, coaching and mentoring
•	Stakeholder management up to C-Level executives
•	B2B and B2C Experience
•	Budget planning and management
•	Customer Satisfaction Enhancement
•	Digital service management – advocate online sel...

�ݺ�ߣ