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Chennai Area, India India

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A results-oriented professional with proven success of over 12 years in Project Management, Operations Management, Process Management, Quality Management as well as Team Management in the IT Enabled Services Significant Experience of Service Delivery Planning, Project Management, Service Delivery & Support and managing IT Infrastructure including Service Desk & Data Center Operations. ITIL Certified Professional with rich and valuable experience of Process definition, Implementation & Adherence in a consistent manner from a centralized delivery location Good understanding of Service Level Management and adhering to SLA’s. Responsible for interfacing with management across all levels an...