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Kadawata, Sri Lanka Bangladesh

General Manager - Customer Analytics & Profiling, Acting Head of VAS Customer Management

Telecom / Mobile

An experienced industry leader in Customer Analytics (including Social Network Analytics - SNA), Predictive Analytics, Segmentation, CRM, Data Warehousing, Business Intelligence, Loyalty, Retention & Churn, and Billing System (both wholesale and retail – Post/Pre paid) with more than 13 years of hands-on experience in mobile telecommunication industry. Delivered many successful transformational and industry leading projects such as Social Network Analytics, Enterprise Data Warehouse, Loyalty campaigns based on Customer Lifetime Value, Business Intelligence and Analytics which provided significant cultural changes and business benefits. Specialties: • Customer Analytics (including ...