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Greater Minneapolis-St. Paul Area, NV United States

17+ years building online community, now helping brands compete on loyalty

Technology / Software / Internet

I am a community architect, community cultivator, and practice customer development. While I have a technical background, I prefer to speak in gardening and architecture metaphors. I am inspired by storytelling, psychology, evangelism, architectural theory, social economics, game mechanics, cultural anthropology, compassion, and ants. I was studying to become a missionary, but left that path because I grew tired of the business of religion. Now, I help businesses convert customers into communities of evangelists. Oh, and I fall in love with almost everyone I meet. Specialties: community cultivation, customer development, customer advocacy, community strategy, online community, custome...