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Christine Tobias
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Block User
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User Experience and Reference Librarian
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Listen observe ux_dls
Listen observe ux_dls
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2 Birds, 1 Stone: A Mixed Methods Approach to Measure Service Process and Identify Pain Points in Virtual Reference
2 Birds, 1 Stone: A Mixed Methods Approach to Measure Service Process and Identify Pain Points in Virtual Reference
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Using Customized Descriptive Codes and Text Analysis to Measure Service Process and Enhance Value in Virtual Reference
Using Customized Descriptive Codes and Text Analysis to Measure Service Process and Enhance Value in Virtual Reference
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Service Quality in Cooperative Virtual Reference: A Local Perspective
Service Quality in Cooperative Virtual Reference: A Local Perspective
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Cooperative Virtual Reference Assessment: Service Process, Service Quality, and User Perception
Cooperative Virtual Reference Assessment: Service Process, Service Quality, and User Perception
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Tech Tools: Simplifying Life for Busy Research Librarians
Tech Tools: Simplifying Life for Busy Research Librarians
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