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Gurgaon, India India

Manager - Customer Services

Technology / Software / Internet

Professional with 7.5 years of significant Customer Relations experience in today's customer centric environment. Currently heading customer service processes for Nimbuzz Internet India Pvt. Ltd's e-commerce division. Has an eye for detail and perfection and the ability to build and lead result oriented teams which handle multiple portfolios in high pressure scenarios. Led the e-commerce customer services at previous organization, Seventymm Services Pvt. Ltd. before handling their rental customer services. @IBM ensured qualitative performances of self and team members by following DMAIC and Six Sigma approaches.