Experience Summary:
Business Analysis professional with over 14 years experience providing P&C, Life & Commercial insurance divisions: business architecture, business transformation, organizational change management, business performance data and analytics, software application representation and business processes subject matter expertise for large and small scale operational and IT improvements programs.
Strategy initiatives: Agent Sales Partnerships Cross Sell, Claims & UW Workflow transformation, Medical Management enterprise content management rollout, TPA Loss Escrow Accounts reconciliations, Back and Front Office Facing Contact Centers innovations, Data Warehouse transitions....